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Customer Support Specialist II

2 months ago

Rochester, New York, United States The University of Rochester Full time

Role Overview:
As a Customer Support Specialist II, you will be responsible for delivering prompt and effective assistance to client inquiries through various communication channels, including phone, email, and online platforms.

Key Responsibilities:
1. Respond to customer inquiries in a timely manner, ensuring adherence to established service and quality standards.
2. Manage customer transactions, including processing orders, billing inquiries, and service applications.
3. Maintain accurate records of customer interactions and transactions to enhance service delivery.

Qualifications:
Strong communication skills and a commitment to providing exceptional customer service are essential for success in this role.