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Customer Service Specialist

2 months ago

Rochester, New York, United States The Tile Shop, Inc. Full time

Job Summary:

The Tile Shop, Inc. is seeking a highly motivated and customer-focused Part Time Sales Associate to join our team. As a Sales Associate, you will be responsible for providing exceptional customer service, building relationships with customers, and driving sales growth.

Key Responsibilities:

  • Customer Service: Provide excellent customer service by responding to customer inquiries, resolving issues, and exceeding customer expectations.
  • Product Knowledge: Develop and maintain in-depth knowledge of our products, including tile, stone, and other materials.
  • Sales and Revenue Growth: Meet or exceed sales targets by providing recommendations, building relationships, and driving sales growth.
  • Store Operations: Maintain a clean and organized store environment, including the showroom, stockroom, and sales floor.
  • Teamwork: Collaborate with colleagues to achieve sales goals, provide support, and maintain a positive work environment.

Requirements:

  • Strong Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with customers, colleagues, and management.
  • Product Knowledge: Ability to learn and maintain in-depth knowledge of our products, including tile, stone, and other materials.
  • Sales and Revenue Growth: Ability to meet or exceed sales targets, with a strong focus on driving sales growth.
  • Teamwork: Ability to work collaboratively with colleagues to achieve sales goals and maintain a positive work environment.

What We Offer:

  • Competitive Pay: Hourly wage from $15-$18/Hr, depending on qualifications, with the opportunity to earn uncapped commissions.
  • Exceptional Training: Comprehensive training program to develop your skills and knowledge.
  • Individual Career Growth Opportunities: Opportunities for career advancement and professional growth.