Customer Support Specialist

1 week ago


Rochester, New York, United States Planned Parenthood of Central & Western New York Full time
Position Overview

As a Customer Support Specialist, you will be responsible for managing incoming calls and guiding patients through the appointment scheduling process. Your role is crucial in ensuring that patients receive the appropriate care they need.

Key Responsibilities
  • Handle incoming calls with professionalism and empathy.
  • Assist patients in identifying the type of appointment required, including new patient visits, follow-ups, and specific health concerns.
  • Accurately document patient information and appointment details in the system.
  • Provide clear and concise information to patients regarding their appointments.
Qualifications

The ideal candidate will possess strong communication skills and a commitment to providing excellent customer service. Experience in a healthcare setting is preferred but not required.



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