Network Operations Center Lead

1 week ago

Tempe, Arizona, United States MUFG Full time
Network Operations Center Lead

Are you passionate about ensuring the reliability and performance of global financial networks? Do you have a strong background in network monitoring and Windows server administration? We are seeking a highly skilled Network Operations Center Lead to join our dynamic team at Mitsubishi UFJ Financial Group (MUFG).

About the Role

We are looking for a seasoned professional to lead our Network Operations Center team, responsible for monitoring, analyzing, and troubleshooting network and Windows server alerts to ensure optimal performance and reliability. This role involves supporting a major worldwide financial company, primarily focusing on the United States, Canada, and multiple Latin American countries.

Key Responsibilities:

  • Monitor network and Windows server performance data, actively participating in Tier 1 and Tier 2 support for critical financial systems.
  • Analyze network performance data, troubleshoot issues, and implement solutions to ensure minimal downtime for critical financial operations.
  • Process and update weekly and monthly NOC reports, providing accurate and detailed documentation of infrastructure and service incidents.
  • Host and manage incident resolution conference calls 24/7, collaborating with cross-functional teams to escalate and resolve complex network and Windows server-related problems.
  • Scripting to automate NOC functions, increasing team efficiency and productivity.
  • Support Active Directory services, ensuring secure and efficient user access to network resources in alignment with financial industry standards.
  • Respond to alerts, incidents, and service requests in a timely and efficient manner, ensuring minimal downtime for critical financial operations.
  • Collaborate with cross-functional teams to develop and improve NOC processes and procedures, ensuring alignment with the specific needs of a major financial institution.

Requirements:

  • Bachelor's degree in a related field or equivalent work experience.
  • 5+ year experience as NOC Lead or in a similar network and Windows server support role within the financial sector.
  • Strong understanding of networking protocols, hardware, and software, with expertise in Windows server environments.
  • Proficient in using network monitoring tools, troubleshooting techniques, and Windows server administration.
  • Experience with Active Directory management and secure user access in a financial context.
  • Familiarity with tools such as SolarWinds, Microsoft Office, Microsoft Teams, SecureCRT, ServiceNow, xMatters, WebEx, and other relevant technologies.
  • Excellent analytical and problem-solving skills with a keen awareness of the financial industry's unique challenges.
  • Ability to work effectively in a fast-paced, 24/7 operational environment with a global perspective.
  • Strong communication skills with the ability to convey technical information to non-technical stakeholders.

What We Offer:

MUFG offers a competitive salary range of $95K - $120K, depending on job-related knowledge, skills, experience, and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a comprehensive benefits package, including health and wellness benefits, retirement plans, educational assistance, and training programs.

About MUFG:

MUFG is a global financial institution with a vision to be the world's most trusted financial group. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world. We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business.

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