Network Infrastructure Specialist

3 days ago


Tempe, Arizona, United States Pinnacle Group, Inc. Full time

{"Job Title": "Network Operations Engineer", "Job Summary": "At Pinnacle Group, Inc., we are seeking a skilled Network Operations Engineer to join our team. As a key member of our network operations team, you will be responsible for monitoring network devices, triaging trouble tickets, and providing initial troubleshooting to ensure network stability and performance.", "Key Responsibilities": {"Monitoring Network Devices": "Continuously monitor network devices, including routers, switches, firewalls, and other infrastructure components, using network management tools and systems.", "Triage Trouble Tickets": "Receive and categorize trouble tickets based on priority and severity. Determine the appropriate course of action and escalate issues as needed.", "Initial Troubleshooting": "Perform preliminary troubleshooting of network issues to identify and resolve problems. Utilize diagnostic tools to gather data and analyze network performance.", "Incident Response": "Respond to network incidents promptly to minimize downtime and ensure quick resolution. Follow established incident response procedures.", "Documentation": "Maintain detailed documentation of network issues, troubleshooting steps, and resolutions. Update network diagrams and inventory records as required.", "Communication": "Effectively communicate with internal teams, external vendors, and customers regarding network status, issues, and resolutions. Provide clear and concise updates on ticket status.", "Compliance": "Adhere to company policies, industry regulations, and best practices for network operations and security."}, "Qualifications": {"Education": "Associates degree in Information Technology, Computer Science, or related field preferred. Equivalent work experience will be considered.", "Experience": "0-2 years of experience in network operations, IT support, or related roles.", "Technical Skills": "Basic understanding of network protocols (TCP/IP, DNS, DHCP, etc.), network hardware, and monitoring tools. Familiarity with common operating systems and network security practices.", "Certifications": "CompTIA Network+, CCNA, or other relevant certifications are a plus."}, "Availability": "Willingness to work in shifts, including nights, weekends, and holidays as required."}



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