Conversational AI IVR Specialist
1 week ago
Position: IVR Developer
Work Arrangement: REMOTE
Role Overview:
The IVR Developer will be responsible for the design and implementation of advanced IVR systems and AI-driven conversational interfaces. Key responsibilities include:
- System Design: Crafting and developing intricate IVR call flows and intelligent conversational bots utilizing platforms such as Avaya OD, AEP, and Google Dialog Flow CX.
- Migration Leadership: Spearheading the transition of contact center solutions from conventional systems to innovative conversational AI frameworks.
- Integration Development: Building and connecting conversational IVR flows and Dialogflow agents with backend infrastructures and RESTful APIs, primarily using Java.
- Quality Assurance: Executing thorough testing, debugging, and deployment processes to guarantee flawless customer experiences.
- Collaboration: Working closely with product teams for requirements analysis, sprint organization, and participation in Agile scrum activities.
- Mentorship: Conducting code evaluations, offering guidance, and ensuring compliance with project schedules.
- Technology Implementation: Applying speech-to-text and text-to-speech technologies to boost operational efficiency.
- System Maintenance: Overseeing the Avaya Experience Portal, configuring campaign dialers, and monitoring server performance for IVR applications.
- Documentation: Creating and maintaining design documents, standard operating procedures, and providing ongoing support to ensure system reliability.
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Conversational AI IVR Engineer
1 week ago
Cleveland, Ohio, United States Glansa Full timePosition: IVR DeveloperWork Arrangement: REMOTERole Overview:The IVR Developer will be responsible for the design and implementation of interactive voice response systems and AI-enhanced conversational agents. Key responsibilities include:System Design: Crafting and developing IVR call flows alongside AI-driven conversational bots utilizing platforms such as...
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Conversational AI IVR Engineer
1 week ago
Cleveland, Ohio, United States Glansa Full timeJob Title: IVR DeveloperLocation: REMOTEJob Overview:We are seeking a skilled IVR Developer to enhance our customer interaction capabilities through innovative technology solutions. This role involves:Designing and Developing: Crafting IVR call flows and AI-driven conversational agents utilizing platforms such as Avaya OD, AEP, and Google Dialog Flow...
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Conversational AI Developer
1 week ago
Cleveland, Ohio, United States Glansa Full timeJob Title: IVR DeveloperLocation: REMOTEJob Overview:We are seeking a skilled IVR Developer to join our innovative team at Glansa. This role focuses on the design and implementation of advanced IVR systems and AI-enhanced conversational interfaces.Key Responsibilities:Architect and construct IVR call flows along with AI-driven conversational agents utilizing...
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Conversational AI Developer
1 week ago
Cleveland, Ohio, United States Glansa Full timePosition: IVR DeveloperWork Arrangement: REMOTERole Overview:The IVR Developer will be responsible for the design and implementation of advanced IVR systems and AI-driven conversational interfaces. This role involves:Designing IVR Solutions: Crafting and developing interactive voice response call flows and AI-based conversational agents utilizing platforms...
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Conversational AI Developer
1 week ago
Cleveland, Ohio, United States Glansa Full timePosition: IVR DeveloperWork Arrangement: REMOTERole Overview:The IVR Developer will be responsible for the design and implementation of advanced IVR systems and AI-driven conversational interfaces. Key responsibilities include:System Design: Crafting and developing IVR call pathways and AI-based conversational agents utilizing platforms such as Avaya OD,...
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