Conversational AI IVR Specialist

1 week ago


Cleveland, Ohio, United States Glansa Full time

Position: IVR Developer

Work Arrangement: REMOTE

Role Overview:

The IVR Developer will be responsible for the design and implementation of advanced IVR systems and AI-driven conversational interfaces. Key responsibilities include:

  • System Design: Crafting and developing intricate IVR call flows and intelligent conversational bots utilizing platforms such as Avaya OD, AEP, and Google Dialog Flow CX.
  • Migration Leadership: Spearheading the transition of contact center solutions from conventional systems to innovative conversational AI frameworks.
  • Integration Development: Building and connecting conversational IVR flows and Dialogflow agents with backend infrastructures and RESTful APIs, primarily using Java.
  • Quality Assurance: Executing thorough testing, debugging, and deployment processes to guarantee flawless customer experiences.
  • Collaboration: Working closely with product teams for requirements analysis, sprint organization, and participation in Agile scrum activities.
  • Mentorship: Conducting code evaluations, offering guidance, and ensuring compliance with project schedules.
  • Technology Implementation: Applying speech-to-text and text-to-speech technologies to boost operational efficiency.
  • System Maintenance: Overseeing the Avaya Experience Portal, configuring campaign dialers, and monitoring server performance for IVR applications.
  • Documentation: Creating and maintaining design documents, standard operating procedures, and providing ongoing support to ensure system reliability.


  • Cleveland, Ohio, United States Glansa Full time

    Position: IVR DeveloperWork Arrangement: REMOTERole Overview:The IVR Developer will be responsible for the design and implementation of interactive voice response systems and AI-enhanced conversational agents. Key responsibilities include:System Design: Crafting and developing IVR call flows alongside AI-driven conversational bots utilizing platforms such as...


  • Cleveland, Ohio, United States Glansa Full time

    Job Title: IVR DeveloperLocation: REMOTEJob Overview:We are seeking a skilled IVR Developer to enhance our customer interaction capabilities through innovative technology solutions. This role involves:Designing and Developing: Crafting IVR call flows and AI-driven conversational agents utilizing platforms such as Avaya OD, AEP, and Google Dialog Flow...


  • Cleveland, Ohio, United States Glansa Full time

    Job Title: IVR DeveloperLocation: REMOTEJob Overview:We are seeking a skilled IVR Developer to join our innovative team at Glansa. This role focuses on the design and implementation of advanced IVR systems and AI-enhanced conversational interfaces.Key Responsibilities:Architect and construct IVR call flows along with AI-driven conversational agents utilizing...


  • Cleveland, Ohio, United States Glansa Full time

    Position: IVR DeveloperWork Arrangement: REMOTERole Overview:The IVR Developer will be responsible for the design and implementation of advanced IVR systems and AI-driven conversational interfaces. This role involves:Designing IVR Solutions: Crafting and developing interactive voice response call flows and AI-based conversational agents utilizing platforms...


  • Cleveland, Ohio, United States Glansa Full time

    Position: IVR DeveloperWork Arrangement: REMOTERole Overview:The IVR Developer will be responsible for the design and implementation of advanced IVR systems and AI-driven conversational interfaces. Key responsibilities include:System Design: Crafting and developing IVR call pathways and AI-based conversational agents utilizing platforms such as Avaya OD,...


  • Cleveland, Ohio, United States Drips Full time

    Job Overview:This is a remote, part-time, entry-level position with Drips, a leading AI-driven conversational SMS marketing platform. We are seeking a highly detail-oriented and organized individual to join our team as a Production Quality Assurance Specialist.Key Responsibilities:Test for the reliable delivery of SMS Text messages through extensive review...


  • Cleveland, Ohio, United States Drips Full time

    Job Overview:This is a remote, part-time, entry-level position with Drips, an AI-driven conversational SMS marketing platform. We are looking for a Part-Time Production Quality Assurance Specialist to help ensure the deliverability of our product.Key Responsibilities:Test for the reliable delivery of SMS Text messages through extensive review of quality...


  • Cleveland, Ohio, United States Pegasus Full time

    About PegasusPegasus is a forward-thinking company that prioritizes innovation and customer satisfaction. We strive to deliver exceptional experiences through our conversational campaigns, setting us apart from other firms.Job SummaryWe are seeking a highly motivated and professional individual to join our team as a Customer Service Agent. The ideal...


  • Cleveland, Ohio, United States The Sherwin-Williams Company Full time

    Position Overview:The Lead AI/ML Infrastructure Engineer is tasked with the design, development, and maintenance of advanced platforms within the organization's technological landscape. Key Responsibilities:- Analyze intricate technical challenges and devise effective solutions to uphold the integrity of the platform, which encompasses operating systems,...


  • Cleveland, Ohio, United States PNC Bank Corp. Full time

    Position OverviewThe Mobile Banking Specialist plays a crucial role in expanding the retail customer base through proactive and engaging sales dialogues. This position is essential for fostering customer loyalty and enhancing the overall customer experience.Key ResponsibilitiesConduct outbound sales conversations to attract new customers.Enhance customer...


  • Cleveland, Ohio, United States Red Knight Solutions, LLC Full time

    Job OverviewRed Knight Solutions, LLC is in search of a Technical Support Specialist based in Cleveland, OH.This role presents a long-term potential for conversion to a permanent position. The compensation is set at $18.00 (W2), with a typical conversion timeframe of around 6 months.Travel for training may be required.Immediate availability is...


  • Cleveland, Ohio, United States Emerald Resource Group Full time

    Advanced Analytics Specialist We are seeking outstanding Advanced Analytics Specialists with expertise in Python, DevOps, and agile methodologies. Why consider this opportunity? Our organization provides a remarkable chance for both personal and professional advancement. As an Advanced Analytics Specialist, your unique experiences and insights will be highly...


  • Cleveland, Ohio, United States Joann Full time

    JOB OVERVIEWWe are seeking a committed and knowledgeable eCommerce Category Specialist to become a part of our dynamic team at Joann. In this role, you will focus on meeting online financial objectives, crafting digital promotional initiatives, and improving the online shopping journey for our clientele.KEY RESPONSIBILITIESWork closely with the eCommerce...


  • Cleveland, Ohio, United States ABB Full time

    Operations Support Services SpecialistAt ABB, we are committed to tackling global challenges. Our core values: care, courage, curiosity, and collaboration - along with a strong emphasis on diversity, inclusion, and equal opportunities - drive our mission to empower individuals to create sustainable solutions. Join us in shaping the future of ABB.This...


  • Cleveland, Ohio, United States EDEN Inc Full time

    Job OverviewThe Facilities Administration Specialist role is a vital on-site position at EDEN Inc's Headquarters. This role is responsible for managing the administrative and scheduling operations of the Facilities and Maintenance Department. Key responsibilities include coordinating the daily maintenance agenda, ensuring the preservation and upkeep of all...


  • Cleveland, Ohio, United States ABB Full time

    Operations Support Services SpecialistAt ABB, we are committed to tackling global challenges. Our core values: care, courage, curiosity, and collaboration - along with a strong emphasis on diversity, inclusion, and equal opportunities - drive our mission to empower individuals to develop sustainable solutions. Join us in shaping the future of ABB.This...


  • Cleveland, Ohio, United States ABB Full time

    Operations Support Services SpecialistAt ABB, we are committed to tackling global challenges. Our core values: care, courage, curiosity, and collaboration - along with a strong emphasis on diversity, inclusion, and equal opportunities - drive our mission to empower individuals to develop sustainable solutions. Join us in shaping the future of ABB.This...


  • Cleveland, Ohio, United States ABB Full time

    Sales Solutions SpecialistAt ABB, we are committed to tackling global challenges. Our fundamental values: care, courage, curiosity, and collaboration - along with a strong emphasis on diversity, inclusion, and equal opportunities - drive our mission to empower individuals to develop sustainable solutions. Join us in shaping the future of ABB.This position...


  • Cleveland, Ohio, United States LHH Recruitment Solutions Full time

    Job SummaryLHH Recruitment Solutions is seeking a highly skilled and detail-oriented Accounting Clerk to join our team. This is a direct hire position that requires recent graduates or candidates with 1-2 years of experience.Key ResponsibilitiesProvide assistance in financial projects, daily and monthly tasks, and back up the Cash Application role.Track and...


  • Cleveland, Ohio, United States Sherwin-Williams Full time

    Position Overview:The E-Commerce Strategy Specialist at Sherwin-Williams will play a crucial role in executing retailer-specific strategies and managing daily operations that enhance sales and customer experiences for renowned brands such as Valspar, Minwax, Krylon, Cabot, and Purdy through online platforms. Key Responsibilities:This role encompasses the...