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Conversational AI Developer

2 months ago

Cleveland, Ohio, United States Glansa Full time

Position: IVR Developer

Work Arrangement: REMOTE

Role Overview:

The IVR Developer will be responsible for the design and implementation of advanced IVR systems and AI-driven conversational interfaces. This role involves:

  • Designing IVR Solutions: Crafting and developing interactive voice response call flows and AI-based conversational agents utilizing platforms such as Avaya OD, AEP, and Google Dialog Flow CX.
  • Migration Leadership: Spearheading the transition of contact center applications from conventional frameworks to innovative conversational AI environments.
  • Integration Development: Creating and linking conversational IVR pathways and Dialogflow agents with backend infrastructures and RESTful APIs, primarily using Java.
  • Quality Assurance: Executing thorough testing, debugging, and deployment processes to guarantee smooth customer interactions.
  • Collaboration: Working closely with product teams for requirements gathering, sprint planning, and participating in Agile scrum ceremonies.
  • Mentorship and Code Review: Conducting code evaluations, offering guidance, and ensuring compliance with project schedules.
  • Technology Implementation: Applying speech-to-text and text-to-speech technologies to improve operational efficiency.
  • System Maintenance: Overseeing the Avaya Experience Portal, configuring campaign dialers, and monitoring server performance for IVR applications.
  • Documentation and Support: Developing and maintaining design documentation, standard operating procedures, and providing production support to ensure system reliability.