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Conversational Campaign Specialist

2 months ago

Cleveland, Ohio, United States Pegasus Full time

About Pegasus

Pegasus is a forward-thinking company that prioritizes innovation and customer satisfaction. We strive to deliver exceptional experiences through our conversational campaigns, setting us apart from other firms.

Job Summary

We are seeking a highly motivated and professional individual to join our team as a Customer Service Agent. The ideal candidate will possess excellent communication skills, a positive attitude, and the ability to provide innovative solutions to customer complaints.

Key Responsibilities

  • Establish a Positive Rapport

Develop and maintain a high level of professionalism in every interaction, ensuring a positive experience for our customers.

Stay Informed and Up-to-Date

Work closely with management to stay informed of any changes in company policies and product knowledge, ensuring our team is always equipped to provide the best possible service.

Resolve Customer Complaints

Attend to customer complaints in a timely and efficient manner, providing alternative solutions and ensuring customer satisfaction.

Maintain a Positive Attitude

Remain composed and professional, even in challenging situations, and maintain a positive attitude to ensure a high level of customer satisfaction.

Follow Up and Follow Through

Follow up with customers to ensure resolution and provide a positive experience, exceeding customer expectations whenever possible.

Additional Responsibilities

Perform additional administrative duties as needed, ensuring the smooth operation of our customer service team.

Qualifications

  • Client Services Experience

Previous experience in client services or customer support is required, with a proven track record of providing exceptional customer experiences.

Excellent Communication Skills

Excellent active listening ability, problem-solving skills, and the ability to communicate clearly and effectively are essential for this role.

Motivation and Reliability

Motivation, reliability, and the ability to work independently with minimal supervision are key qualities for this position.

Organizational and Multi-Tasking Abilities

Outstanding organizational and multi-tasking abilities are required to manage multiple customer interactions and priorities.

Education

A high school diploma is required, with a focus on communication, customer service, or a related field.