Cloud Infrastructure Director
3 days ago
eXcell, a division of Compucom Systems, is seeking a highly experienced Director to lead our Infrastructure and Cloud Operations team. As a key member of our leadership team, you will be responsible for developing and implementing strategies to ensure the availability, scalability, performance, and security of our Cloud platform.
Key Responsibilities:
- Lead and manage the 24x7 Global Service Desk, providing local and remote services at a high level of customer satisfaction with measurable KPIs.
- Support a 24x7 Command Center with 5 9's uptime.
- Oversee onboarding and offboarding of all employees.
- Manage the design and implementation of the environment and processes for SaaS/cloud operations and monitoring systems.
- Lead and manage a team of infrastructure engineers responsible for designing, implementing, and supporting our private and public Cloud platforms.
- Oversee the deployment, monitoring, and maintenance of both on-premises and cloud infrastructure ensuring high availability, scalability, and performance.
- Ownership of reporting on platform performance/availability (SLAs)
- Collaborate with cross-functional teams to implement best practices, standards, and policies related to Change Management and SaaS/Cloud infrastructure architecture and operations.
- Drive continuous improvement efforts to optimize performance, reliability, cost-efficiency, and security.
- Identify potential points of failure and effectively implement processes that support the rapid growth and improve the overall delivery of current products as well as acquired products
- Provide technical guidance and mentorship to team members, fostering their professional growth and development.
- Establish and maintain effective communication channels with stakeholders, providing regular updates on infrastructure projects and initiatives.
- Develop and manage the infrastructure budget, ensuring cost-effective allocation of resources.
- Manage all Infrastructure and Operations vendor relationships
Requirements:
- 15 years' experience working as a Director or Senior Director with demonstrated success in operating mission critical software services in a SaaS/Cloud environment such as Amazon Web Services, Google Cloud Platform, Microsoft Azure, or other enterprise SaaS/cloud platforms.
- 5 years of firsthand experience in 24x7x365 SaaS/Cloud Operations.
- 10 years of experience managing data center operations.
- At least 3 years of pharmaceutical or medical device manufacturing experience
- Demonstrated experience in designing and implementing highly available, scalable, and secure Cloud infrastructure solutions.
- Experience with infrastructure monitoring, logging, and analytics tools
- Solid understanding of cybersecurity principles and best practices related to Cloud infrastructure.
- Strong leadership and managerial skills, with the ability to effectively lead and motivate a diverse across multiple business functions
- Ability to adapt to a fast paced, growing business
- Excellent communication and interpersonal skills, with the ability to collaborate and influence stakeholders at all levels of the organization.
Education:
- Bachelor's degree in information technology, information systems, computer science. engineering or related field. MBA Preferred.
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