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IT Cloud Operations Engineer

2 months ago


Andover, New Hampshire, United States The Middlesex Corporation Full time

Position Overview:

As a Cloud Services Engineer at The Middlesex Corporation, you will be an integral part of the Information Technology team, reporting directly to the IT Director. Your primary responsibility will be to ensure the performance, reliability, and operational efficiency of our cloud-based IT infrastructure. This role encompasses evaluating emerging technologies, providing hands-on technical support, enhancing standards and processes, and managing vendor relationships. You will collaborate with the existing team and take on a key hands-on role in our cloud initiatives.

Department: Information Technology (IT)

Reports to: IT Director

Employment Status: Full-Time, Salary

Key Responsibilities:

  • Oversee daily administration to maintain the performance, reliability, and capacity of cloud systems.
  • Identify, procure, and implement Microsoft 365 solutions that align with The Middlesex Corporation's standards.
  • Ensure compliance with licensing for The Middlesex Corporation, optimizing costs while exploring opportunities for consolidation or upgrades.
  • Develop and sustain cloud solutions that support the company's strategic objectives.
  • Deploy new applications in the cloud and transition existing applications from on-premises systems to the cloud.
  • Optimize resource usage to guarantee cost-effectiveness.
  • Ensure data security and adherence to industry compliance standards.
  • Assist in defining, procuring, and implementing IT infrastructure, support, and services that align with The Middlesex Corporation's guidelines.
  • Identify, coordinate, and communicate resource needs to support cloud technologies.
  • Lead and support initiatives related to data center consolidations and a cloud-first strategy.
  • Provide Level 2/3 support for the end-user computing environment and assist during significant projects and high ticket volumes.
  • Monitor, plan, and coordinate the distribution of software, policies, security patches, and service packs.
  • Create and maintain technical documentation while driving process improvements through standard operating procedures.
  • Mentor service desk personnel, fostering a collaborative team environment and knowledge sharing.
  • Provide on-call support during non-standard business hours as necessary.
  • Occasional travel may be required.


Qualifications:

  • Bachelor's degree in computer science, engineering, or a related field; or equivalent professional experience.
  • Minimum of 5 years of experience in systems, cloud, and IT support.
  • Proficient in Windows Servers, Microsoft O365, Entra ID, Azure, Intune, and Defender.
  • Basic understanding of Windows domains, Group Policy Objects, and Active Directory.
  • Familiarity with VMware and Meraki is advantageous.
  • Experience in analyzing, implementing, and evaluating IT systems and their specifications.
  • Strong grasp of computer systems (hardware/software), networks, and cloud concepts (e.g., PaaS, SaaS, IaaS).
  • Familiarity with technologies and systems specific to the construction industry is a plus.

Essential Attributes:

  • Exceptional written and verbal communication skills.
  • Team-oriented with strong interpersonal abilities.
  • Excellent organizational and time management skills.
  • Meticulous attention to detail and follow-through.
  • Dedicated and hardworking with a strong customer service focus.

Please consult with HR for information regarding the physical demands and work environment associated with this position.