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Customer Service Representative

2 months ago


Santa Fe Springs, California, United States Republic Services Full time
Job Description

Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at Republic Services. As a Customer Service Representative, you will be responsible for delivering exceptional customer service to our residential and commercial customers.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Provide accurate and helpful information to customers regarding our services and processes.
  • Enter service data into computer systems for billing and scheduling purposes.
  • Log information about customer service interactions into systems to ensure that associates can track service inquiries and resolution.
  • Perform other job-related duties as required.

Requirements:

  • High School diploma or GED.
  • Six months of prior customer service experience in a high volume call center environment.

Benefits:

  • Comprehensive medical benefits coverage, dental plans, and vision coverage.
  • Health care and dependent care spending accounts.
  • Short- and long-term disability.
  • Life insurance and accidental death & dismemberment insurance.
  • Employee and Family Assistance Program (EAP).
  • Employee discount programs.
  • Retirement plan with a generous company match.
  • Employee Stock Purchase Plan (ESPP).