Client Success Associate II

2 weeks ago


Santa Ana, California, United States Aluminum Precision Full time

Location: Remote

Company Overview:
Aluminum Precision Products (APP) stands as a global frontrunner in the aluminum forging industry, renowned for its commitment to quality and excellence.

Why Join APP?
At APP, we offer a unique opportunity to be part of a prestigious organization that values innovation and employee growth. Our comprehensive benefits package includes:

  • Medical, Dental, and Vision coverage with significant company contributions
  • Life insurance fully covered by the company for employees and their families
  • Generous vacation and sick leave policies
  • Annual performance-based bonuses
  • 401(k) plan with company matching up to 4%
  • Employee Stock Ownership Plan (ESOP) fully funded by the company
  • Extensive training and development programs
  • Nine paid holidays and a holiday shutdown period

Key Responsibilities:
The Customer Success Specialist II will be responsible for:

  • Building and nurturing relationships across various departments within client organizations, including purchasing, quality assurance, and engineering.
  • Facilitating a seamless sales process and ensuring customer satisfaction before and after purchase.
  • Providing clear and transparent responses to customer inquiries.
  • Offering direct support to resolve urgent customer issues.
  • Establishing strong interpersonal connections with clients and presenting timely solutions and opportunities.
  • Understanding and aligning with customer expectations.
  • Proactively managing orders from receipt through to shipment.
  • Engaging with new clients to enhance business retention.
  • Assisting new clients in confidently initiating their partnership with APP.
  • Conducting conference calls and virtual meetings to provide necessary training.

Essential Skills:
To excel in this role, candidates should possess:

  • Conflict Resolution: Ability to build trust and identify key issues to foster customer growth.
  • Foresight and Expectations Management: Skill in setting realistic expectations to navigate uncertainties.
  • Listening and Understanding: Proficiency in managing customer needs and proactively providing solutions.
  • Efficient Use of IT Tools: Familiarity with Enterprise/Manufacturing Systems; knowledge of IFS is advantageous.
  • Tenacity: A positive attitude in handling customer complaints and responsibilities.
  • Professionalism: Maintaining a high standard of professionalism in all interactions.

Compensation:
The starting hourly rate for this position is $23.00, subject to adjustment based on various factors including experience, qualifications, and organizational needs.

APP is committed to the long-term development of both the organization and its employees, offering a robust benefits package and a supportive work environment.

Equal Opportunity Employer:
APP is an equal opportunity employer, welcoming applications from all qualified individuals.



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