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Sales Associate II

2 months ago

Santa Clara, California, United States Tapestry Full time
Job Summary

We are seeking a highly motivated and customer-focused Sales Associate II to join our team at Tapestry. As a Sales Associate II, you will play a critical role in delivering exceptional customer service and driving sales results in our luxury retail environment.

Key Responsibilities
  • Customer Service: Provide personalized service to customers, building strong relationships and ensuring a positive shopping experience.
  • Sales Floor Management: Maintain a clean and organized sales floor, ensuring a visually appealing and engaging shopping environment.
  • Product Knowledge: Develop and maintain in-depth knowledge of our products, including features, benefits, and current offerings.
  • Operations: Ensure all daily tasks are completed efficiently, including cash wrap operations, inventory management, and visual merchandising.
  • Team Collaboration: Work collaboratively with colleagues to achieve sales goals and support a positive store environment.
Requirements
  • Experience: 1-3 years of previous sales experience, preferably in a luxury retail service environment.
  • Education: High school diploma or equivalent; college degree preferred.
  • Technical Skills: Knowledge of cash register systems, basic computer skills, and ability to use iPad/laptop, Mobile POS, and Internet.
  • Physical Demands: Ability to execute at a fast pace, communicate effectively with customers and team, and lift up to 25 pounds.
Competencies
  • Drive for Results: Can be counted on to exceed goals successfully.
  • Customer Focus: Dedicated to meeting the expectations and requirements of internal and external customers.
  • Creativity: Comes up with new and unique ideas.
  • Interpersonal Savvy: Relates well to all kinds of people.
  • Learning on the Fly: Learns quickly when facing new problems.
  • Perseverance: Pursues everything with energy, drive, and a need to finish.
  • Dealing with Ambiguity: Can effectively cope with change.
Additional Requirements
  • Schedule: Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays.