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Tangram Interiors Client Support Specialist

2 months ago

Santa Fe Springs, California, United States Tangram Interiors Full time
Job Description

Job Title: Client Support Specialist

Company: Tangram Interiors

Job Summary:

Tangram Interiors is seeking a highly skilled Client Support Specialist to join our team. As a Client Support Specialist, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Order Management: Manage and process client orders in a timely and accurate manner, ensuring all necessary information is obtained and documented.
  • Communication: Communicate effectively with clients, sales teams, and internal stakeholders to ensure seamless order processing and resolution of any issues that may arise.
  • Problem-Solving: Proactively identify and resolve client issues, providing solutions that meet their needs and exceed their expectations.
  • Relationship Building: Develop and maintain strong relationships with clients, sales teams, and internal stakeholders to ensure a high level of customer satisfaction and loyalty.
  • Process Improvement: Continuously evaluate and improve processes to ensure efficiency, accuracy, and quality in order management and client support.

Requirements:

  • Strong Communication Skills: Excellent written and verbal communication skills, with the ability to effectively communicate with clients, sales teams, and internal stakeholders.
  • Problem-Solving Skills: Proven ability to identify and resolve complex client issues, providing solutions that meet their needs and exceed their expectations.
  • Organizational Skills: Strong organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Technical Skills: Proficiency in Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint.
  • Education: High school diploma or equivalent required; associate's or bachelor's degree preferred.

Working Conditions:

This is a full-time position, working in a fast-paced office environment. The ideal candidate will be able to work independently and as part of a team, with a strong focus on customer satisfaction and loyalty.