Client Support Specialist

1 week ago


Santa Fe Springs, California, United States Fry Reglet Corporation Full time
Job Title: Client Support Specialist

Description:

The primary role of the Client Support Specialist (CSS) is to deliver outstanding assistance to clients in a friendly and professional manner. The CSS will engage with a varied clientele through phone and email, managing inquiries, processing orders, and supplying product details. This position acts as the principal contact for both internal and external clients, addressing requests such as order placement, tracking, and issue resolution.

Key Responsibilities:

  • Handle customer inquiries via phone and email utilizing Zendesk and Microsoft Outlook
  • Process orders and pricing information within the Microsoft Dynamics ERP system
  • Communicate product availability, pricing, and delivery timelines
  • Follow up on inquiries and provide proactive communication as necessary
  • Maintain accurate order details and client information in ERP and CRM systems
  • Support the achievement of established goals and performance metrics for the role

Requirements:

  • At least two years of experience in customer service, ideally in a B2B environment
  • High School diploma or equivalent; a college degree is preferred
  • Basic proficiency in MS Office tools and strong communication skills
  • Ability to manage multiple tasks, prioritize effectively, and respond promptly to inquiries
  • Positive attitude, self-driven, and a professional demeanor

Physical Requirements:

  • Ability to sit for extended periods
  • Capable of handling objects and controls using hands
  • Ability to perform repetitive movements and visit the warehouse as required

Company Overview:

Fry Reglet Corporation is a well-established organization specializing in metal fabrications and component systems. With a focus on precision engineering and sustainability, Fry Reglet provides tailored solutions for various sectors. Their products are crafted to meet the demands of clients seeking adaptability and efficiency in installation.



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