Senior Technical Writer/Documentation Specialist

6 days ago


Milwaukee, Wisconsin, United States Quad Full time
Job Summary

We are seeking a highly skilled Senior Technical Writer/Documentation Specialist to join our team at Quad. As a key member of our documentation team, you will play a crucial role in creating and maintaining comprehensive technical documentation for our in-store retail media platforms.

Key Responsibilities
  • Technical Documentation Development: Develop and maintain comprehensive technical documentation such as technical how-to guides, test/assessment reports, certification documents, standards/templates, user manuals, installation guides, and service manuals for Quad's systems including hardware and software products.
  • Collaboration and Communication: Collaborate cross-departmentally to gather information, ensuring accuracy and completeness of documentation. Partner closely with engineers, project managers, and other Quad resources to comprehend technical specifications and translate this into user-friendly documentation.
  • Documentation Project Management: Manage documentation projects from inception to delivery, prioritizing tasks and coordinating with multiple teams to meet project deadlines.
  • Documentation Standards and Style: Establish and uphold documentation standards, templates, and style guides to ensure consistency across all materials.
  • Documentation Updates and Maintenance: Conduct reviews, perform updates, and maintain iterations of existing documentation to reflect changes and updates.
  • Training Materials Development: Assist in training materials development for internal teams and clients.
  • Documentation Accessibility: Utilize diverse media formats, including print, digital, and video, to enhance the accessibility and understanding of documentation.
  • Industry Best Practices: Stay updated on industry best practices and emerging trends in technical writing and documentation.
Requirements and Skills
  • Experience: Proven experience in technical writing or documentation specialist role, with an understanding of systems integration principles and practices.
  • Technical Foundation: Strong technical foundation with the ability to understand and articulate complex hardware and software solutions.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to decipher and communicate complex technical concepts clearly and concisely.
  • Writing and Editing Skills: Excellent writing, editing, and proofreading skills with a keen attention to detail.
  • Project Management: Experience in managing multiple documentation projects simultaneously in a fast-paced environment.
  • Collaboration and Teamwork: Ability to work independently and collaboratively with cross-functional teams.
  • Documentation Tools: Proficiency in documentation tools such as MadCap Flare, Adobe FrameMaker, Adobe Acrobat, MS Office, and familiarity with HTML/CSS.
Education and Certification
  • Education: Bachelor's degree in Technical Writing, English, Computer Science, Information Technology, or a related field required.
  • Certification: Certification from the Society for Technical Communication (STC) or similar is preferred.


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