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Technical Support Specialist
2 months ago
Position Summary:
The Systems Specialist serves as a vital resource for troubleshooting and resolving technical issues, utilizing expertise in both hardware and software systems. You will act as the primary contact for clients facing technical challenges, employing your communication skills and problem-solving abilities to deliver effective solutions and maintain client satisfaction. Envision yourself as a tech-savvy professional, ready to assist and engage with clients.
Key Responsibilities
- Act as the first point of contact for clients, managing inquiries and creating support tickets.
- Deliver prompt assistance through various channels, including phone and remote access tools, ensuring a seamless client experience.
- Diagnose and resolve hardware and software issues, employing analytical skills to identify root causes and implement solutions.
- Efficiently manage the ticketing system, prioritizing tasks and collaborating with team members for complex problems.
- Work collaboratively with colleagues to address and resolve technical challenges.
- Maintain accurate records of client support activities, ensuring thorough documentation of issues and resolutions.
- Safeguard client information, maintaining confidentiality and security of sensitive data.
- Install, configure, and oversee computer systems and applications, ensuring optimal performance.
- Document technical processes and solutions, contributing to the collective knowledge base of the team.
- Provide occasional on-site support as needed, ensuring clients receive comprehensive assistance.
Qualifications
Associate's degree or equivalent experience in a technical field, with a minimum of six months in a Microsoft network environment, demonstrating proficiency in hardware, software, and backup processes.
Transportation Requirements
A reliable vehicle and valid insurance are necessary for this role.
Physical Requirements
The role may require lifting and moving items up to 25 pounds regularly, with occasional lifting of up to 50 pounds.
Certifications
While no specific certifications are required, Systems Specialists are encouraged to pursue relevant certifications as agreed upon with their supervisor.
River Run Computers Inc. is committed to providing equal employment opportunities and fostering a diverse workplace free from discrimination and harassment.
