Technical Support Specialist

2 weeks ago

Milwaukee, Wisconsin, United States Educational Credential Evaluators Inc Full time
Position Overview

Location: Hybrid (specific to Wisconsin)

Work Schedule: Full-time, Monday to Friday

About Educational Credential Evaluators Inc.

With over four decades of expertise, Educational Credential Evaluators Inc. (ECE) stands as a leading authority in comparative international education. Our primary service, educational credential evaluation, assists various stakeholders, including counselors and admissions officers, in understanding how foreign academic qualifications align with U.S. standards. As the global demand for skilled professionals rises, ECE plays a crucial role in credential verification for employers. We are a nonprofit organization with a dedicated team of over 100 professionals.

Role Summary

The IT Support Specialist is responsible for facilitating local computer network operations. This includes the installation, modification, and minor repair of personal computer hardware and software systems, along with providing technical support and training to users.

Key Responsibilities

  • Install or replace hardware components and peripherals, such as monitors and printers, at user workstations.
  • Set up and configure new computer systems.
  • Act as a technical support resource for hardware and software issues, resolving problems or liaising with vendors as necessary.
  • Train staff on new and updated IT equipment and software, including presentation tools and other technologies.
  • Serve as a backup for basic system administration tasks in the absence of the network administrator.
  • Test and evaluate new and upgraded IT systems.
  • Provide ongoing maintenance and support through troubleshooting, bug fixes, and technical documentation updates.
  • Utilize logical reasoning to assess various solutions and approaches to technical challenges.

Additional responsibilities may be assigned as needed.

Qualifications

The ideal candidate will demonstrate the following competencies:

  • Organizational Skills: Adheres to policies and procedures, supports organizational goals, and shows initiative.
  • Customer Service Orientation: Treats others with respect, accepts responsibility, and responds effectively to inquiries.
  • Effective Communication: Participates actively in discussions and conveys information clearly to both technical and non-technical audiences.
  • Results-Driven: Seeks to enhance quality and efficiency, ensuring tasks are completed on time.
  • Adaptability: Effectively communicates and supports changes, demonstrating resilience in the face of challenges.
  • Technical Proficiency: Continuously seeks to enhance knowledge and skills relevant to the role.
  • Innovative Thinking: Approaches challenges with creativity and resourcefulness.
  • Judgment: Makes informed decisions and resolves issues promptly.

Education and Experience

A high school diploma or equivalent is required, along with one to three months of related experience or training. Some college education is preferred.

IT Experience:

One to two years of experience in PC hardware and software troubleshooting is desirable.

Language Skills:

No foreign language skills are required, but experience in a global organization is advantageous.

Mathematical Skills:

Ability to perform basic arithmetic operations and understand ratios and percentages.

Supervisory Responsibilities:

This position does not include supervisory duties and reports directly to the Senior Director of Technology.

Work Environment:

This role allows for remote work with occasional office attendance as needed. The office is located in a central area.

Compensation and Benefits:

ECE offers a competitive salary and a comprehensive benefits package, including health insurance, retirement plan contributions, paid holidays, and generous paid time off. Opportunities for professional development through training are also available.

Physical Requirements:

Employees must be able to sit for extended periods, use hands for tasks, and occasionally lift up to 35 pounds. The work environment is typically quiet to moderate in noise level.

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