Enterprise Meeting Management Specialist

3 weeks ago


Dallas, Texas, United States CVent, Inc. Full time
About Cvent, Inc.
Cvent is a leading provider of meetings, events, and hospitality technology. With over 4,800 employees and ~22,000 customers worldwide, including 53% of the Fortune 500, we deliver a comprehensive event marketing and management platform for marketers and event professionals.

Job Description
The Customer Success Manager/Senior Customer Success Manager plays a critical role in consulting on Cvent's event management solutions, driving adoption of our products, and improving client relationships. In this position, you will work with strategic accounts to cultivate new business opportunities, monitor user adoption and system usage, and provide strong advisory relationships with key client contacts.

Main Responsibilities:
  • Global and/or Fortune 500 level client account oversight and ownership
  • Cultivate new business opportunities by asking questions and sharing findings with sales
  • Monitor user adoption and system usage, recommend strategies to increase usage/adoption
  • Maintain strong advisory relationship with key client contacts
  • Conduct strategic business reviews to gauge progress, identify areas for improvement, gather and maintain key client metrics

Requirements:
To be successful in this role, you will need a Bachelor's degree or equivalent professional industry working experience, with 2+ years of work experience in a Customer Success role. You should also have prior use of online registration and booking tools, Excel skills, and proficiency with Microsoft Word, Excel, PowerPoint, and Outlook. Ability to travel up to 15% is also required.

Estimated Salary: $80,000-$84,000 annually + bonus depending on factors such as job-related knowledge, relevant experience, and location.

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