Concierge
17 hours ago
At HRA, we are seeking a highly skilled and detail-oriented Concierge (Receptionist) to join our team. As a key member of our community, you will be responsible for providing exceptional customer service and ensuring a warm and inviting atmosphere for our residents, family members, and associates.
Key Responsibilities:- Communication and Customer Service: Answer incoming calls, both internally and externally, in a professional and courteous manner. Relay messages promptly to the intended person and maintain a current visitor log.
- Community Appearance: Ensure the reception areas are clean, hospitable, and inviting. Maintain compliance with concierge team standards and first impression captain standards for the community entrance.
- Resident Support: Assist with resident assessments, input data into the Yardi system, and ensure accurate face sheets are distributed to all locations.
- Administrative Support: Assist the Business Office Manager with administrative tasks, including executive director credit card summaries, petty cash maintenance, and deposits into Yardi.
- Community Services: Coordinate appointments for residents, collect mail, and perform community mail duties.
- Professionalism: Maintain a professional demeanor and minimize interactions with coworkers in the lobby area.
Requirements:
- Knowledge of the community, its benefits, and services provided.
- Ability to assist the Director of Community Relations and/or Director of Sales with inquiries.
- Excellent communication and customer service skills.
- Ability to work independently and as part of a team.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
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