Client Service Associate II
2 weeks ago
At GXO Logistics, we are on the lookout for skilled professionals at various levels who can provide the exceptional service our organization demands. A positive workplace fosters satisfied employees, which enhances productivity and commitment. By joining our team, you will receive the necessary support to thrive in your role and the resources to cultivate a fulfilling career.
Typical Work Schedule: 1st Shift, Tuesday - Saturday, 7:00am - 3:30pm
As a Customer Service Representative II, your primary responsibility will be to uphold our commitment to superior service. You will collaborate with customers, business partners, and drivers to ensure we fulfill our promises and exceed customer expectations at every interaction. To excel in this position, you must be adept at multitasking and providing solutions that advance multiple projects towards completion. As part of the GXO team, you will play a crucial role in helping us deliver daily freight solutions for our international clientele.
Compensation and Benefits:
We are dedicated to attracting top talent, which is why we offer competitive pay and a comprehensive benefits package, including full health insurance (medical, dental, and vision), 401(k), life insurance, disability coverage, and more.
Key Responsibilities:
- Assist customers and business partners through phone and email communication.
- Address customer complaints in a composed and professional manner.
- Identify, evaluate, and resolve issues or challenges.
- Track the progress of delivery routes.
- Scan haul-away pods and confirm stamps.
- Process modifications or cancellations to delivery orders.
At a minimum, you will need:
- One year of experience in a customer service role within a call center, addressing customer inquiries and resolving issues.
- Proficiency in Microsoft Office (Word, Excel, & Outlook).
- A high school diploma or equivalent.
- Familiarity with Microsoft Office and other business-related software.
- Experience in a call center environment.
- Bilingual proficiency in English and Spanish.
- Strong customer service skills with a commitment to resolving issues.
- Excellent organizational abilities.
- The capacity to perform well under pressure while delivering solutions that surpass customer expectations.
GXO is a premier provider of innovative supply chain solutions for some of the most successful companies globally. We assist our clients in managing their goods with maximum efficiency through our advanced technology and services. Our greatest asset is our diverse global team—dynamic, creative individuals of varying experience levels and talents who contribute to making GXO an exceptional workplace.
We take pride in being an Equal Opportunity/Affirmative Action employer. Qualified candidates will be considered for employment without regard to race, gender, disability, veteran status, or any other protected characteristic.
GXO adheres to all applicable health and safety regulations. All employees and visitors are expected to comply with GXO policies designed to protect our workforce and clients.
All candidates who receive a conditional job offer may be required to undergo and pass a pre-employment drug screening.
The above statements are intended to convey the general nature and level of work performed by individuals in this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their usual responsibilities as necessary.
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