Customer Support Specialist II

2 weeks ago


Port Allen, Louisiana, United States GXO Logistics, Inc. Full time
Unlocking Logistics Excellence.

At GXO, we are continuously on the lookout for skilled professionals at various levels who can provide the exceptional service our organization demands. A positive workplace fosters satisfied employees, which enhances productivity and commitment. Within our team, you will receive the support necessary to thrive in your role and the resources to cultivate a fulfilling career.

Work Schedule: 1st Shift, Tuesday - Saturday, 7:00am - 3:30pm

As a Customer Service Representative II, your primary responsibility will be to uphold our commitment to exceptional service. You will collaborate with customers, business partners, and drivers to ensure we fulfill our promises and exceed customer expectations at every stage of their experience. To excel in this position, you must be adept at multitasking and providing solutions that advance multiple projects toward successful completion. As a member of the GXO team, you will play a vital role in helping us deliver daily freight solutions for our international clientele.

Compensation and Benefits:

We are committed to attracting top talent, offering competitive pay and a comprehensive benefits package, which includes full health insurance (medical, dental, and vision), 401(k), life insurance, disability coverage, and more.

Typical Responsibilities:
  • Assist customers and business partners through phone and email communication.
  • Address customer complaints with professionalism and composure.
  • Identify, evaluate, and resolve issues or challenges.
  • Track the progress of delivery routes.
  • Scan haul-away pods and confirm stamps.
  • Manage modifications or cancellations of delivery orders.
Qualifications for Success at GXO:

At a minimum, you will need:
  • One year of experience in a customer service position within a call center, handling customer inquiries and resolving issues.
  • Proficiency in Microsoft Office (Word, Excel, & Outlook).
It would be advantageous if you also possess:
  • A high school diploma or equivalent.
  • Familiarity with Microsoft Office and other business-related software.
  • Experience in a call center setting.
  • Bilingual capabilities in English and Spanish.
  • Strong customer service skills with a focus on problem resolution.
  • Excellent organizational abilities.
  • The capacity to perform well under pressure while delivering solutions that surpass customer expectations.
We engineer innovative, efficient supply chains.

GXO is a premier provider of advanced supply chain solutions for the most successful companies globally. We assist our clients in managing their goods with maximum efficiency through our technology and services. Our greatest asset is our diverse global team—dynamic, creative individuals of varying experience levels and talents who contribute to making GXO an outstanding workplace.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified candidates will receive consideration for employment without regard to race, gender, disability, veteran status, or any other protected status.

GXO adheres to all relevant health and safety guidelines. All employees and visitors are expected to comply with GXO policies designed to protect our workforce and clients.

All candidates who receive a conditional offer of employment may be required to undergo and pass a pre-employment drug screening.

The above statements are intended to outline the general nature and level of work performed by individuals in this role. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required for this position. All employees may be required to perform tasks outside of their usual responsibilities as necessary.

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