Deskside Support Specialist
6 days ago
Akiva Technologies LLC is seeking a highly skilled Deskside Support Technician to join our team. As a Deskside Support Technician, you will be responsible for providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.
Key Responsibilities- Client Interface: Develop and maintain strong relationships with clients, providing exceptional customer service and support.
- Technical Support: Troubleshoot and resolve hardware, software, and connectivity issues, ensuring minimal downtime and maximum productivity.
- System Administration: Manage and maintain client workstations, including imaging, backup, and recovery processes.
- Network Support: Provide assistance with network-related issues, including account administration and active directory management.
- Problem-Solving: Analyze and resolve complex technical issues, often working independently with minimal supervision.
- Certifications: DOD 8570 IAT Level II or III certification, such as Security+ CE.
- Experience: Minimum of 3 years of enterprise experience in a commercial or government environment.
- Skills: Familiarity with MS Office software systems, MS Project, and workstation administration and management.
- Education: Bachelor's degree desired, with ITIL Foundations v3 certification a plus.
Akiva Technologies LLC is committed to providing a diverse and inclusive work environment, where talented professionals can thrive and grow. We believe in the importance of equal employment opportunities and strive to create a workplace that values mutual respect and understanding.
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IT Support Specialist
2 weeks ago
Baton Rouge, Louisiana, United States Akiva Technologies LLC Full timeJob OverviewBenefits:401(k)401(k) matchingPerformance-based bonusesCompetitive salary structureDental coveragePaid time offSigning bonusesHealth insurance plansProfit-sharing opportunitiesTraining and development programsTuition reimbursementVision coverageWellness resourcesAkiva Technologies LLC is a forward-thinking professional services organization...
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IT Support Specialist
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