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IT Support Specialist
2 months ago
Benefits:
- 401(k)
- 401(k) matching
- Performance-based bonuses
- Competitive salary structure
- Dental coverage
- Paid time off
- Signing bonuses
- Health insurance plans
- Profit-sharing opportunities
- Training and development programs
- Tuition reimbursement
- Vision coverage
- Wellness resources
Akiva Technologies LLC is a forward-thinking professional services organization specializing in program management, enterprise IT solutions, cybersecurity, systems engineering, and supply chain management for both commercial and governmental clients. We pride ourselves on offering exceptional compensation and benefits, along with a commitment to connect skilled professionals with meaningful opportunities.
Position Title: Deskside Support Technician
Position Summary:
The Deskside Support Technician will be responsible for:
- Engaging with clients on a daily basis.
- Acting as a representative of the company in all client interactions.
- Diagnosing and resolving hardware, software, or connectivity issues.
- Assisting Desktop and Laptop users with problems related to Microsoft, Adobe, Roxio, and other deployed applications.
- Providing solutions through customer education, training, and direct support.
- Managing backup, recovery, and data restoration processes during system upgrades or troubleshooting.
- Addressing formatting and peripheral issues as they arise.
- Delivering both phone and in-person support for various systems, including email, LAN/WAN, user account management, active directory, standard desktop configurations, and both commercial and government applications.
- Serving as the primary contact for troubleshooting all IT-related issues, including hardware/software, password resets, and printer malfunctions.
Required Qualifications:
- DOD 8570 IAT Level II or III certification is mandatory, such as Security+ CE.
- A minimum of 3 years of experience in an enterprise environment, either commercial or governmental.
- Proficiency in all standard MS Office applications and MS Project.
- Knowledge of workstation administration and management, including imaging processes.
- Basic networking support experience, including account management in an active directory setting.
- Strong analytical, verbal and written communication, presentation, and problem-solving abilities.
- Capability to gain internal support and work independently without supervision.
- Ability to build solid working relationships with clients, technical staff, management, and peers.
Preferred Qualifications:
- A Bachelor's Degree is preferred.
- ITIL Foundations v3 certification is a plus.
- Familiarity with Remedy or other ticketing systems is advantageous.
Akiva Technologies LLC is dedicated to fostering an environment of mutual respect, ensuring equal employment opportunities for all applicants and team members, regardless of race, color, religion, sex, national origin, age, physical disability, marital status, military and veteran status, or any other characteristic protected by applicable law. We believe that diversity among our team is essential to our success, and we strive to recruit, develop, and retain the most talented individuals from a qualified candidate pool. Akiva Technologies LLC is a certified Service-Disabled Veteran-Owned Small Business (SDVOSB).
