Shift Operations Manager

5 days ago


Miami, Florida, United States Quantfury Full time
Job Description

**About the Role**

We are seeking a seasoned professional to fill the role of Shift Operations Manager for Spanish Markets, overseeing our Product Communication Specialists and ensuring the smooth operation of our platform.

**Key Responsibilities**

  • Oversee the day-to-day activities of the Product Communication Specialist team, ensuring that all tasks are completed with precision and urgency.
  • Manage the product communication team to ensure effective handling of user feedback, inquiries, and complaints.
  • Process customer withdrawals accurately and in a timely manner.
  • Audit customer refund calculations conducted by Product Communication Specialists to ensure accuracy and compliance.
  • Ensure all KPI goals for the team are being met and take corrective action when necessary.
  • Detect and report technical problems to the IT department, ensuring swift resolution.
  • Manage the closure of customer accounts, following all necessary procedures.
  • Send compliance-related messages to customers, ensuring that all communications are clear, accurate, and in line with regulatory requirements.
  • Verify customer IDs and handle sensitive information with the utmost care.
  • Provide leadership and support to the team, fostering a high-performance culture and driving continuous improvement.

**Requirements**

  • At least five (5) years of experience in trading stocks, futures, or a related field, with a preference for individuals with prior management experience.
  • A Bachelor's Degree in Finance or a related field is strongly preferred.
  • Extensive knowledge of financial markets, including cryptocurrencies, commodities, equities, foreign exchange, and futures.
  • Proven leadership skills, with the ability to manage and motivate a team in a high-pressure environment.
  • Exceptional written and verbal communication skills in both English and Spanish; fluency in additional languages is a strong advantage.
  • High level of proficiency with computers (PC) and trading platforms.
  • Strong problem-solving skills, with the ability to think critically and make informed decisions quickly.
  • Resilience, determination, and the ability to maintain focus under pressure.

**Work Environment**

Quantfury operates on a 24x7 basis, so flexibility in work hours is essential. In return, we offer:

  • Flexible work arrangements, including the possibility of remote work.
  • Competitive salaries, often above industry standards.
  • Daily premium lunch catering, and a fully stocked office with fruits and snacks.
  • Comprehensive health benefits after 90 days of employment, including exclusive employee discounts.
  • Bonus and incentive programs to reward high performance.


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