Sushi Restaurant Operations Manager

2 weeks ago

Miami, Florida, United States OMAKAI Sushi Aventura LLC Full time
Position Overview

MANAGER

ROLE OBJECTIVE

Supervise and coordinate the planning, organization, training, and leadership essential to meet defined goals in sales, cost management, employee retention, guest service, food quality, cleanliness, and sanitation. Prioritize hospitality in all actions.

PRIMARY RESPONSIBILITIES

  • Thoroughly comprehend all policies, procedures, standards, specifications, guidelines, and training programs.
  • Guarantee that all patrons feel welcomed and receive responsive, friendly, and courteous service consistently.
  • Ensure that all food and products are uniformly prepared and served according to the restaurant's recipes, portioning, cooking, and serving standards.
  • Achieve organizational goals in sales, service, quality, facility appearance, sanitation, and cleanliness through effective training of team members and fostering a positive, productive work environment.
  • Manage cash and other receipts by adhering to cash handling and reconciliation protocols in line with restaurant policies.
  • Make hiring and termination decisions in accordance with General Manager guidelines for approval or review.
  • Step in as needed to uphold guest service standards and operational efficiency.
  • Continuously strive to enhance staff development in all managerial and professional aspects.
  • Prepare all necessary documentation, including forms, reports, and schedules in an organized and timely manner.
  • Ensure that all equipment is maintained in a clean and excellent working condition through personal inspection and adherence to the restaurant's preventative maintenance programs.
  • Verify that all products are received in the correct unit count and condition, ensuring deliveries comply with the restaurant's receiving policies.

MANAGER ROLE DESCRIPTION

  • Oversee and ensure that restaurant policies regarding employee performance evaluations are adhered to and completed promptly.
  • Schedule labor based on anticipated business activity while ensuring all positions are filled as needed and labor cost objectives are met.
  • Be knowledgeable of restaurant policies concerning personnel and administer prompt, fair, and consistent corrective actions for any violations of company policies.
  • Fully understand and comply with all federal, state, county, and municipal regulations related to health, safety, and labor requirements affecting the restaurant, team members, and guests.
  • Provide insights and recommendations to the General Manager as necessary.

POSITION EXPECTATIONS

NON-NEGOTIABLE ITEMS

  • Tardiness or no-show incidents
  • Working under the influence

MINIMUM REQUIREMENTS

  • Must be at least 21 years old.
  • Ability to read and write in English.
  • Must be able to hear well in a loud environment.
  • Ability to communicate and understand the predominant languages of the restaurant's trading area.
  • Knowledge of service and food and beverage, typically involving at least three years of front-of-the-house operations and/or assistant management roles.
  • Possess strong basic math skills and the ability to operate a cash register or POS system.
  • Ability to work in a standing position for extended periods (up to 10 hours).
  • Ability to reach, bend, stoop, and frequently lift up to 30 pounds.
  • Must have the stamina to work 40 hours per week.
  • Capability to work in a fast-paced, high-stress environment while ensuring a team-focused atmosphere.

PREFERRED QUALIFICATIONS

  • 2 years of experience in restaurant management
  • 2 years of sushi-related experience
  • Bilingual in Spanish and English

KEY DECISION-MAKING

Responsibilities Include:

  • Daily disciplinary action decisions excluding terminations

Influences:

  • Employee-related decisions including hiring, termination, promotions, and demotions
  • Recruitment strategies
  • Training and development, employee mapping, and growth plans
  • Sales strategies
  • Employee retention strategies
  • Financial decisions up to $500

SUCCESS MEASURES

  • Guest satisfaction scores meet or exceed company standards
  • Food cost and waste management
  • Annual sales performance compared to budget
  • Compliance with Food Safety Audit score requirements for the year
  • Team member turnover meets company standards
  • Adherence to Labor Budget

Job Type: Full-time

Benefits:

  • Employee discount
  • Flexible scheduling
  • Health insurance
  • Paid time off
  • Paid training

Experience level:

  • 2 years

Restaurant type:

  • Casual dining establishment

Shift:

  • Day shift
  • Evening shift
  • Morning shift

Work Location: In person

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