Market Operations Manager

1 week ago

Miami, Florida, United States Grazianos Group Full time
Job OverviewPosition Summary

The Gourmet Market Supervisor is tasked with overseeing the daily functions of our market, which includes the selection, development, and performance evaluation of team members.

Key Responsibilities
  • Ensure adherence to company standards and service levels to boost sales while minimizing expenses, including food, beverage, supply, utility, and labor costs.
  • Responsible for training and developing all new front-of-house (FOH) and back-of-house (BOH) staff.
  • Maintain a guest-centric approach while executing responsibilities.
  • Monitor operational expenses to ensure alignment with budgetary constraints.
  • Possess knowledge of budgets and ensure compliance with profit expectations.
  • Facilitate the development and training of front-of-house personnel.
  • Delegate tasks related to supply ordering and follow up to ensure accuracy.
  • Conduct weekly and monthly inventory checks and update beverage pricing on spreadsheets.
  • Enforce sanitary practices for food handling, general cleanliness, and upkeep of kitchen and dining areas.
  • Ensure compliance with operational standards, company policies, and applicable federal, state, and local regulations.
  • Uphold a professional market image, including cleanliness, proper uniforms, and appearance standards.
  • Guarantee positive guest service across all areas.
  • Address complaints effectively, taking necessary actions to convert dissatisfied guests into repeat customers.
  • Implement proper security measures to safeguard team members, guests, and company assets.
  • Maintain a safe working and guest environment to minimize the risk of injuries and accidents.
  • Complete accident reports promptly in the event of an injury to a guest or team member.
  • Assist in menu planning, development, and meal specials.
  • Ensure adherence to cash management controls by all food and beverage staff, in accordance with policy.
  • Manage shifts, which include daily decision-making, scheduling, maintaining attendance logs, and upholding service standards, product quality, and cleanliness.
  • Investigate and resolve complaints regarding food quality and service.
  • Provide direction and communication to team members concerning operational information and procedural changes.
  • Support team member development through ongoing feedback.
  • Maintain an accurate and current staffing plan for the market with trained and competent individuals.
  • Have comprehensive knowledge of all departmental policies, standards, and procedures.
  • Be familiar with resort services, amenities, and offerings.
  • Be available for work assignments outside of the typical managerial schedule, including evenings, catering events, weekends, and holidays.
  • Adhere to all Store Market policies and procedures as communicated by management.
  • Assist in areas as needed to ensure guest service standards and operational efficiency.
  • Collaborate effectively with the Human Resources Director in documentation and performance management.
Required Skills and Qualifications:
  • Outstanding customer service and leadership abilities.
  • Excellent verbal and written communication skills.
  • Strong organizational and time-management capabilities.
  • Ability to prioritize tasks and delegate effectively when necessary.
Education and Experience:
  • Bachelor's degree in Business Administration is preferred.
  • A minimum of two years of experience in retail management, particularly in market operations, with increasing levels of responsibility.
Physical Requirements:
  • Ability to stand for extended periods.
  • Must be capable of lifting up to 50 pounds.

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