Payment Success Account Manager

2 weeks ago

Seattle, Washington, United States Amazon Full time
Job Title: Payment Success Account Manager

Amazon is seeking a highly motivated and experienced individual to join the B2B Payment Product Support team as a Payment Success Account Manager.

About the Role

The B2B Payments team is responsible for creating and operating a worldwide collection of products and services, enabling seamless business payments throughout Amazon. Our mission is to create the most customer-centric payment products, payment experience, and procurement services for business clients that empower any business to engage with Amazon from anywhere and in any way.

We re-invent the core parts of the payment experience, provide business-oriented payment methods, and integrate with corporate purchasing systems to serve the needs of businesses. The B2B payment product support team strives to provide Enterprise level Account Management for our customers.

Key Responsibilities
  • Build strong relationships with customer admins, be a trusted advisor, and the single point of contact for their payment issues, questions, requests, escalations, and concerns through regular cadence touch points, issue prevention, and management of issue resolution.
  • Work across Amazon teams owning the coordination of problem resolution and get customers on a path to an issue-free payment experience.
  • Analyze technical integrations and invoice data and be able to effectively communicate issues and resolution paths to both tech and non-tech internal and external contacts.
  • Proactively create a feedback loop back to the product and engineering teams to implement any changes that Amazon needs to support or improve our customer experience.
  • Create standard operating procedures to scale and standardized resolution paths and team efficiencies.
  • Track customer issues and resolution criteria for reporting purposes through standardized CRM tools.
  • Demonstrate excellent time-management skills and the ability to work independently while using centralized resources, policies, and procedures.
  • Contribute to a positive team environment and proactively help team members to meet and exceed team SLAs, quality standards, and goals.
Requirements
  • Bachelor's degree or equivalent.
  • Experience influencing at all levels within an organization, particularly at the executive level.
  • Experience translating customer needs into business requirements.
  • 3+ years in a customer-facing role using a consultative, solutions-focused approach.
What We Offer

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $62,100/year in our lowest geographic market up to $132,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

  • Payment Success Account Manager

    1 month ago

    Seattle, Washington, United States Amazon Full time

    Job Title: Payment Success Account ManagerAmazon is seeking a highly motivated and experienced individual to join the B2B Payment Product Support team as a Payment Success Account Manager.About the RoleThe B2B Payments team is responsible for creating and operating a worldwide collection of products and services, enabling seamless business payments...

  • Senior Finance Manager, Payments

    1 month ago

    Seattle, Washington, United States Amazon Full time

    Job Title: Senior Finance Manager, PaymentsAt Amazon, we are committed to building a diverse and inclusive workplace. We are seeking a highly skilled Senior Finance Manager to lead our Payments Acceptance and Experience (PAE) Finance team.About the RoleThe PAE Finance team is responsible for supporting strategic payments partnerships, driving controllership...

  • Senior Finance Manager, Payments

    4 weeks ago

    Seattle, Washington, United States Amazon Full time

    Job Title: Senior Finance Manager, PaymentsAmazon is seeking a highly skilled Senior Finance Manager to lead the Payments Acceptance and Experience (PAE) Finance team. As a key member of the Amazon Payments Finance team, you will be responsible for driving strategic partnerships, controllership of Amazon's Cost of Payments, and providing customers with a...

  • Product Manager

    4 days ago

    Seattle, Washington, United States Tik Tok Full time

    Job Title: Product Manager - Payment and SettlementJob Summary:At TikTok, we're redefining the future of commerce with our innovative platform, TikTok Shop. As a Product Manager - Payment and Settlement, you'll play a critical role in shaping the user experience for merchants looking to grow their business on our platform. Your expertise in payment,...

  • Enterprise Customer Success Account Manager

    4 weeks ago

    Seattle, Washington, United States 7SIGNAL Full time

    About the RoleThis is a unique opportunity to join 7SIGNAL as an Enterprise Customer Success Account Manager. As a key member of our account team, you will be responsible for delivering customer value and enabling transformational customer outcomes.Key ResponsibilitiesBuild and Manage Relationships: Develop strong connections with executive sponsors and core...

  • Accounts Payable Operations Manager

    2 weeks ago

    Seattle, Washington, United States Centerline Logistics Corporation Full time

    Job Title: Accounts Payable LeadAt Centerline Logistics Corporation, we are seeking an experienced Accounts Payable Lead to join our team. The successful candidate will be responsible for leading and directing AP staff in the timely and accurate processing of payments, across various disbursement workflows. Key responsibilities include ensuring documented...

  • Financial Institutions Relationship Manager

    2 weeks ago

    Seattle, Washington, United States Global Payment Holding Company Full time

    Unlock Your Potential as a Financial Institutions Relationship ManagerAt Heartland, a Global Payments Company, we're on a mission to empower entrepreneurs and businesses to thrive. As a Financial Institutions Relationship Manager, you'll play a vital role in building strong relationships with our financial institution partners, driving growth, and delivering...

  • Product Manager

    1 week ago

    Seattle, Washington, United States Tik Tok Full time

    Product Manager - Payment and SettlementTikTok is seeking a Product Manager to lead the development of payment and settlement solutions for TikTok Shop. As a key member of the commerce team, you will be responsible for architecting and implementing a visionary product roadmap that provides seamless user experiences for merchants and customers.Develop a...

  • Accounts Payable Manager

    3 weeks ago

    Seattle, Washington, United States Centerline Logistics Corporation Full time

    Job SummaryWe are seeking an experienced Accounts Payable Lead to join our team at Centerline Logistics Corporation. The successful candidate will be responsible for leading and directing the Accounts Payable team in the timely and accurate processing of payments, ensuring documented approvals and accurate recording.Key ResponsibilitiesLead and direct the...

  • Financial Institutions Relationship Manager

    4 days ago

    Seattle, Washington, United States Global Payment Holding Company Full time

    At Global Payment Holding Company, we're on a mission to empower entrepreneurs and businesses to thrive in today's fast-paced economy. As a Financial Institutions Relationship Manager, you'll play a crucial role in building and maintaining strong relationships with our financial institution partners.Your primary responsibility will be to cultivate leads, set...

  • District Manager

    2 months ago

    Seattle, Washington, United States District Manager Full time

    Job SummaryWe are seeking a highly skilled District Manager to lead our restaurant operations and drive sales growth. As a key member of our management team, you will be responsible for overseeing the performance of multiple locations and ensuring exceptional customer service.Key ResponsibilitiesFinancial PerformanceWork closely with management teams to...

  • Customer Success Manager

    1 month ago

    Seattle, Washington, United States Shiftboard Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Shiftboard. As a key member of our customer success team, you will be responsible for managing a large portfolio of accounts, ensuring high customer satisfaction and retention by promoting product value, cultivating brand ambassadors, and addressing customer needs...

  • Senior Finance Manager

    3 weeks ago

    Seattle, Washington, United States Amazon Full time

    About the RoleWe are seeking a highly skilled Senior Finance Manager to lead the Payments Acceptance and Experience (PAE) Finance team at Amazon. As a key member of our finance organization, you will be responsible for driving strategic partnerships, controllership of Amazon's Cost of Payments, and providing customers with a seamless shopping experience.Key...

  • Senior Product Manager

    2 weeks ago

    Seattle, Washington, United States Amazon Full time

    Job Title: Senior Product Manager - Global Payment TechAbout the Role:We are seeking a highly skilled Senior Product Manager to join our Global Payment Tech team at Amazon. As a Senior Product Manager, you will be responsible for driving product management for critical payments charters, associated operational excellence, and building the appropriate...

  • Accounts Payable Operations Manager

    2 weeks ago

    Seattle, Washington, United States Centerline Logistics Corporation Full time

    Job Title: Accounts Payable LeadAt Centerline Logistics Corporation, we are seeking an experienced Accounts Payable Lead to join our team. The successful candidate will be responsible for leading and directing AP staff in the timely and accurate processing of payments, across various disbursement workflows.Key Responsibilities:Collaborate with the AP Manager...

  • Accounts Payable Manager

    1 month ago

    Seattle, Washington, United States LHH Recruitment Solutions Full time

    Job Title: Accounts Payable SupervisorWe are seeking a highly skilled and experienced Accounts Payable Supervisor to join our team at LHH Recruitment Solutions. As a key member of our finance department, you will be responsible for overseeing the accounts payable process, ensuring timely and accurate payment of vendor invoices, and mentoring and supervising...

  • Customer Success Manager

    4 weeks ago

    Seattle, Washington, United States Jirav Full time

    About JiravJirav is a leading financial planning and forecasting solution that empowers businesses to turn insights into action. Our innovative platform provides dashboards, reports, and AI-driven budgeting and forecasting capabilities, making us the preferred solution provider of CPA.com. With over 3,000 businesses relying on us, we enable companies to...

  • Customer Success Manager

    2 days ago

    Seattle, Washington, United States MacDonald-Miller Facility Solutions Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at MacDonald-Miller Facility Solutions. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our customers, identifying new opportunities for growth, and ensuring that our services meet their evolving...

  • FP&A Customer Success Manager

    1 week ago

    Seattle, Washington, United States Jirav Full time

    About the RoleJirav is a leading financial planning and forecasting solution for Accounting, CFO Advisory, and SMBs. As a Customer Success Manager, you will play a critical role in ensuring our customers maximize the value they receive from our products and services. We believe in doing whatever it takes to make our customers successful, and you will be...

  • Customer Success Manager

    3 days ago

    Seattle, Washington, United States Auctane Full time

    About AuctaneAuctane is a leading provider of shipping and software solutions for e-commerce businesses. Our mission is to fuel commerce through exceptional delivery, helping sellers fulfill their promises to consumers worldwide.Job SummaryWe are seeking a highly skilled Field Customer Success Manager to join our team. As a Field Customer Success Manager,...