Customer Care Specialist I

2 weeks ago


West Des Moines, Iowa, United States Co-op Solutions Full time

POSITION OVERVIEW:

We are in search of a dedicated Customer Care Specialist I to deliver exceptional support to Velera credit unions and other internal stakeholders. This role is pivotal in ensuring timely resolution of issues to help maintain and enhance existing client relationships while overseeing various special projects as designated.


KEY RESPONSIBILITIES:
Uphold a high standard of client satisfaction by engaging each client with courtesy, enthusiasm, and professionalism.
Serve as a conduit between clients and both internal and external support teams. Facilitate the coordination of all service functions to meet the objectives and requirements of our clients.

Respond to incoming calls and emails, thoroughly researching and resolving client inquiries (such as system functionalities, technical issues, cardholder concerns, etc.). Develop and maintain precise records for all inquiries received.

Possess a comprehensive understanding of daily and month-end reports available to Co-op Solutions Credit Unions to assist in addressing client queries.

Be capable of directing clients to the relevant reports for future inquiries.

Support Co-op Solutions credit unions in transaction investigations, ATM error resolution, card ordering processes, settlement report reconciliation, hardware and compliance documentation, and database modification instructions.

Demonstrate thorough knowledge and provide assistance for all Co-op applications and products, both existing and new.
Manage any special projects assigned by management.
Exhibit commitment to Co-op Service Promises.
Must respond to changes proactively and manage other essential tasks as required.
Additional responsibilities as assigned.

QUALIFICATIONS FOR SUCCESS:
Familiarity with Microsoft Office applications is advantageous.
Essential troubleshooting skills. Ability to handle multiple tasks effectively. Adaptability to a dynamic work environment. Eagerness to learn. Reliability is crucial.

EDUCATION AND EXPERIENCE:


A high school diploma or equivalent (GED) is required; along with a minimum of 2 years of experience in Customer Service within an office, contact center, or help desk setting.

Experience in a Credit Union is preferred. Internal candidates must have maintained a performance level of 3 for the past twelve months.

BENEFITS:
A fun, engaging, and collaborative work atmosphere with passionate colleagues who are deeply committed to the intersection of technology and human-centered financial services.

Comprehensive Work/Life Benefits include:

  • Paid Time Off (PTO), Maternity, Parental, Family Care, Adoption Leave Programs, Community Volunteer Time Off, and 12 Paid Holidays.

Health benefits encompassing medical, dental, and vision, alongside wellness programs and gym reimbursements. 401K with a generous company match.
Tuition reimbursement opportunities.
Engagement Resource Groups including Women in Tech, Pride Alliance, Black Financial Technology Professionals, Veterans, and more.



  • West Des Moines, Iowa, United States TJX Companies Full time

    Position OverviewAt TJX Companies, we pride ourselves on creating an environment where discovery is at the heart of our operations. Our diverse range of products, from high-end accessories to fashionable footwear, reflects our commitment to providing an exciting shopping experience.Role ResponsibilitiesAs a Customer Engagement Specialist, you will play a...


  • Des Moines, Iowa, United States Metronet Full time

    Rediscover Your Passion for WorkCustomer Care SpecialistAs a Customer Care Specialist, you will play a vital role in delivering exceptional service and dedicated support to our Residential clientele, while also addressing the operational needs of the Metronet retail environment. Our Customer Care Specialists serve as the primary point of contact for our...


  • Des Moines, Iowa, United States Primary Health Care Full time

    Are you looking for an opportunity to do amazing work helping others? You've come to the right place. Let's make a difference Primary Health Care (PHC) was founded in 1981 by Dr. Bery Engebretsen in Des Moines, IA. Our mission has remained unchanged since that time, to provide healthcare and supportive services to all, regardless of insurance, immigration...


  • Des Moines, Iowa, United States Primary Health Care Inc Full time

    Position OverviewAre you seeking a rewarding opportunity to contribute positively to the lives of others?Your search ends here. Together, we can create a meaningful impact.Primary Health Care Inc. has been dedicated to serving communities since its inception. Our unwavering mission is to deliver healthcare and supportive services to everyone, irrespective of...


  • West Des Moines, Iowa, United States Voca Full time

    Voca is in search of a traveling Respiratory Care Specialist for an exciting opportunity. Position Overview This role involves providing essential respiratory therapy services as part of a dynamic healthcare team. Key Responsibilities Specialty: Respiratory TherapyDiscipline: Allied Health ProfessionalEmployment Type: Travel Work Schedule Duration: 13...


  • Des Moines, Iowa, United States Farm Bureau Financial Services Full time

    Client Relations Specialist IWe are in search of dedicated relationship builders who prioritize customer satisfaction, are driven by sales, adept at problem-solving, and possess strong communication skills. Our ideal candidates thrive in collaborative environments and are committed to putting clients and agents first, with a genuine passion for safeguarding...


  • Des Moines, Iowa, United States ADN Healthcare Full time

    Position OverviewADN Healthcare is currently in search of a traveling Respiratory Care Specialist to join our team. This role involves providing essential respiratory therapy services in various healthcare settings.Key ResponsibilitiesSpecialty: Respiratory TherapyDiscipline: Allied Health ProfessionalWork Schedule: 36 hours per weekShift Type: 12-hour night...


  • Des Moines, Iowa, United States Abbott Laboratories company Full time

    Clinical Support Specialist I – NeuromodulationAt Abbott Laboratories, we believe in the power of meaningful work. Join us to make a difference in the lives of patients while advancing your career.What We Offer:- Opportunities for professional growth within a global organization.- Comprehensive health coverage for employees through our Health Investment...


  • West Des Moines, Iowa, United States Jagoconsultants Full time

    Automotive Customer Support SpecialistJob Reference: 7275Salary: 25k - 30k per yearSalary per: AnnumSector: Automotive IndustryJob Type: Full-timeJob OverviewOur client, a prominent automotive dealership, is seeking to hire a dedicated Customer Support Specialist to enhance their service team.As a vital member of the team, you will be responsible for...


  • Des Moines, Iowa, United States Agape Care Group Full time

    About the RoleWe are seeking a dedicated and compassionate Registered Nurse to join our team as a Nurse Care Specialist. In this role, you will provide high-quality patient care and support to individuals and their families in need of hospice services.Key ResponsibilitiesProvide direct patient care and support to patients and their familiesDevelop and...


  • West Des Moines, Iowa, United States Mediacom Bolt Full time

    Position OverviewRole: Customer Care Associate - CollectionsCompany: Mediacom BoltWorking Hours: Various shifts availableBenefits: Mediacom Bolt offers a comprehensive benefits package, including employee discounts on services.Job Responsibilities:The Collections Associate I plays a crucial role in safeguarding our revenue by engaging with clients regarding...


  • Des Moines, Iowa, United States Yellow Brick Road Child Care I Full time

    Position Overview:We are looking for a dedicated and enthusiastic individual to take on the role of Childcare Assistant Teacher at Yellow Brick Road Child Care I. This position is perfect for those who are passionate about fostering a positive and engaging environment for young children.Location: West Des Moines, IAEmployment Type: Full-TimeCompensation:...


  • Des Moines, Iowa, United States Fortune Brands & Security, Inc. Full time

    Customer Service SpecialistCompany OverviewFortune Brands & Security, Inc. is dedicated to providing a comprehensive range of cabinetry solutions that cater to diverse needs and preferences. With a significant presence across North America and a workforce of nearly 13,000 professionals, we are committed to helping individuals realize their vision of a...


  • Des Moines, Iowa, United States Fortune Brands & Security, Inc. Full time

    Customer Service SpecialistCompany OverviewFortune Brands & Security, Inc. is dedicated to providing a diverse range of cabinetry solutions that cater to various budgets and lifestyles. With a robust presence across North America and a talented workforce of nearly 13,000 individuals, we are committed to helping our customers create inviting and comfortable...


  • West Des Moines, Iowa, United States Midwest Heritage Full time

    At Midwest Heritage, we prioritize both our customers and our team members, fostering a culture of mutual support and respect. Our employees recognize that their efforts contribute significantly to the overall success of our organization and their own personal and professional development. Job Title: Retail Sales Associate I (Teller) Department: Banking...


  • West Des Moines, Iowa, United States Farm Bureau Financial Services Full time

    Customer Service Specialist - ($500 Hiring Bonus) Are you skilled in delivering exceptional customer support? Do you possess experience in an outbound call center environment? If you are a fast learner with a positive mindset, this role may be ideal for you. About Us: At Farm Bureau Financial Services, we prioritize the security of our clients' families,...


  • West Des Moines, Iowa, United States Co-op Solutions Full time

    THE OPPORTUNITY: We are looking for a dedicated Customer Relations Specialist I to deliver exceptional service to Velera credit unions and other internal stakeholders. This role focuses on providing prompt solutions to issues, thereby supporting the management and retention of existing client relationships while overseeing assigned special projects.WHAT YOU...


  • Des Moines, Iowa, United States Fortune Brands & Security, Inc. Full time

    Customer Service SpecialistFortune Brands & Security, Inc. is dedicated to providing a wide array of cabinetry solutions tailored to meet diverse financial plans and lifestyles. With a robust footprint across North America and a workforce of approximately 13,000, our mission is to assist individuals in realizing their vision of a warm and inviting home...


  • Des Moines, Iowa, United States TD&I Cable Maintenance, Inc. Full time

    Job OverviewAttention Underground Utility SpecialistsTD&I Cable Maintenance, Inc. is seeking skilled individuals for various roles within the telecommunications construction sector. We have openings for Laborers, Operators, Fiber Jetters, Locators, Foremen, and Project Supervisors.No prior experience is required for all positions; however, a valid driver's...


  • Des Moines, Iowa, United States TD&I Cable Maintenance, Inc. Full time

    Job OverviewAttention Underground Utility SpecialistsTD&I Cable Maintenance, Inc. is seeking to fill various roles within the telecommunications construction sector, including Laborers, Operators, Fiber Jetters, Locators, Foremen, and Project Supervisors.No prior experience is required for many positions; however, a valid driver's license is mandatory....