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Multilingual Clinic Administrative Specialist I

2 months ago

Des Moines, Iowa, United States Primary Health Care Inc Full time
Position Overview

Are you seeking a rewarding opportunity to contribute positively to the lives of others?

Your search ends here. Together, we can create a meaningful impact.

Primary Health Care Inc. has been dedicated to serving communities since its inception. Our unwavering mission is to deliver healthcare and supportive services to everyone, irrespective of their insurance status, immigration background, or financial capability.

In response to the diverse needs of the populations we serve, we provide a wide array of medical and dental services, including family medicine, mental health support, HIV care, and pharmacy services. Our Homeless Support Services act as a vital resource for individuals facing homelessness, offering essential assistance such as benefits enrollment, case management, transportation, translation, and patient education.

As a Clinic Administrative Specialist I, your primary responsibility will be to ensure exceptional customer service within our medical or dental facilities while managing patient registration, appointment scheduling, and payment processing efficiently. You will collaborate with team members to foster positive experiences for our patients.

This is a full-time role, typically requiring 40 hours of work per week, Monday through Friday.

Key Responsibilities

  1. Proactively manage patient schedules within the medical or dental appointment system to maximize efficiency:
    • Accurately arrange patient appointments, identifying and rectifying any discrepancies.
    • Reach out to patients due for follow-ups to optimize scheduling.
    • Provide resources to assist patients in overcoming obstacles to attending their appointments.
  2. Ensure a seamless revenue cycle process in the clinic:
    • Conduct precise patient registration in accordance with clinic protocols.
    • Collect and document patient payments at the time of service.
    • Oversee the cash handling process in line with established guidelines.
    • Direct patients to Health Benefit Specialists as necessary.
    • Digitally archive all patient documentation and accurately input it into electronic health records.
  3. Deliver a positive experience for both internal and external clients:
    • Provide prompt and courteous service to all individuals entering the facility, calling, or communicating electronically.
    • Document messages accurately and relay them to the appropriate personnel.
    • Maintain a visitor log and manage visitor badges.
    • Ensure the reception area and waiting room are kept clean and organized.
  4. Complete assigned referrals, both internal and external.

Qualifications Required

Essential:

  • High school diploma or equivalent.
  • One year of experience in a healthcare setting or two years in a customer service role.
  • Outstanding customer service abilities.
  • Proficient communication skills in English, both written and verbal.
  • Proficient communication skills in Spanish, both written and verbal.
  • Strong critical thinking skills for effective problem resolution.
  • Self-motivated and reliable.
  • Ability to work collaboratively within a team environment.
  • Capability to follow both written and verbal instructions.
  • Basic mathematical skills.
  • Ability to handle cash transactions accurately.
  • Efficient typing and computer skills, including internet navigation and email proficiency.
  • Attention to detail in all tasks.
  • Ability to prioritize workload effectively.
  • Establish and maintain positive working relationships with a diverse range of individuals.
  • Interact empathetically while maintaining professional boundaries.
  • Remain composed during challenging interactions.

Employee Benefits

Your experience and qualifications will determine your base salary. The compensation range for this position is competitive, with additional compensation available for candidates with extensive relevant experience. We also provide a comprehensive benefits package, which includes:

  • Generous paid time off (PTO) accrual, plus paid holidays.
  • Reimbursement for license and certification fees.
  • Paid time off for professional development and reimbursement for continuing education.
  • Tuition reimbursement program.
  • 401k plan with company matching.
  • Medical, dental, and vision insurance.
  • Life and disability insurance.
  • Flexible spending and health savings accounts.
  • Supplemental accident and critical illness insurance.
  • Discounts on pet insurance.

For a detailed overview of our benefits, please refer to our benefits summary.

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