Bilingual Insurance Customer Service Associate

2 weeks ago


Chino, California, United States PROVIDENCE FIRST INSURANCE SERVICES Full time
Job Overview

**Candidates must be Bilingual in Spanish with prior sales experience and at least 1 year of office experience to qualify**

Founded in 2010, Providence First Insurance Services is a reputable independent agency located in Chino, California, dedicated to providing quality insurance solutions for individuals and businesses across Southern California. Our commitment to exceptional service and affordable rates sets us apart in the industry.

We are currently seeking a Bilingual Entry-Level Insurance Customer Service Representative to enhance our client relations, particularly with our Spanish-speaking clientele. This position is essential for delivering outstanding customer support and ensuring client satisfaction. The role offers a competitive base salary ranging from $18 - $21 per hour, along with opportunities for commission and bonuses. Entry-level representatives can typically earn an additional $500 to $1,000 monthly in commissions, while seasoned agents may earn between $1,500 to $2,000 monthly.


Benefits

Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Comprehensive Training

Opportunities for Career Advancement

Evenings Off

Incentive Programs

Leads Provided

Assistance with Licensing

Weekends Off

Advancement Opportunities

Continuing Education Support

Professional Work Environment

Paid Sick Leave

Monday - Friday (8am - 5pm) Work Schedule


Key Responsibilities
  • Build and maintain strong relationships with clients.
  • Conduct timely follow-ups with clients to address inquiries and concerns.
  • Process insurance policy payments accurately and efficiently.
  • Facilitate policy modifications and updates based on client requests.
  • Address client objections and concerns to effectively upsell current and new clients.

Qualifications
  • License Requirements: A Property and Casualty License is required. Licensing assistance is available for applicants.
  • Must be Bilingual in Spanish with prior sales experience and at least 1 year of office experience.
  • Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint.
  • Strong attention to detail in all tasks and responsibilities.
  • Able to prioritize tasks based on urgency and importance.
  • Capable of managing multiple tasks simultaneously.
  • Exhibit professionalism and respect in all office interactions.


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