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Warehouse Customer Service Associate
2 months ago
Position: Distribution Customer Service Representative
Overview: The Distribution Customer Service Representative is essential in managing customer interactions, ensuring inquiries are addressed, orders are processed efficiently, and any issues are resolved promptly and courteously.
Key Responsibilities:
- Maintain a positive relationship with clients by addressing inquiries and complaints related to orders, invoices, and shipments in a professional manner.
- Process and enter customer orders accurately into the system.
- Generate stock availability reports to assist in inventory management.
- Prepare all necessary documentation for customer orders and ensure compliance with company standards.
- Coordinate urgent shipping requests with relevant departments to ensure timely delivery.
- Follow up with various departments to guarantee service excellence.
- Verify invoicing accuracy to ensure correct billing for accounts.
- Provide customers with shipping and tracking information as needed.
- Keep records of damages and back orders for reporting purposes.
- Communicate customer feedback to management to enhance service quality.
- Act as a liaison between the warehouse and customers regarding account administration and invoicing.
- Oversee documentation related to orders and maintain organized files.
- Update and maintain a comprehensive procedure manual detailing processing requirements for each account.
Qualifications:
- High School diploma or equivalent is required.
- Proficient in computer applications, particularly MS Office.
- Basic typing and 10-key skills are necessary.
- Familiarity with shipping software, including UPS and FedEx.
- Strong verbal and written communication skills.
- Exceptional customer service abilities.
Additional Information:
Candidates must be adaptable to varying work conditions and be available for irregular or extended hours, including nights and weekends as required.
NFI Industries is an Equal Opportunity Employer.