Customer Service Specialist
1 week ago
Position: Distribution Customer Service Representative
Category: Warehouse / Distribution
Job Overview: The Distribution Customer Service Representative is responsible for executing all customer service functions, including addressing inquiries, processing orders and receipts, and managing complaints efficiently and courteously. Key duties involve answering and directing phone calls, welcoming visitors, scheduling appointments, and performing various clerical tasks as assigned by the Customer Service Supervisor or Office Manager.
Work Schedule:
- 1st Shift: Monday to Friday, 7:00 AM - 3:30 PM
- 2nd Shift: Monday to Friday, 4:00 PM - 12:30 AM
Core Responsibilities:
- Establishes and maintains positive relationships with customers by addressing all inquiries and complaints regarding work orders, invoices, shipments, and inventory in a professional manner.
- Processes and enters all customer orders accurately.
- Generates stock reports to verify product availability.
- Prepares all necessary documentation related to customer work orders.
- Coordinates urgent shipping requests with the Traffic and Operations Departments, ensuring timely order fulfillment.
- Follows up with other departments to guarantee service standards are upheld.
- Ensures accurate invoicing by validating computer-generated invoices.
- Prepares shipping and tracking information for customers as needed.
- Maintains records of damages and back orders.
- Communicates customer feedback to management, including any signs of dissatisfaction.
- Acts as a liaison between the warehouse and customers regarding account administration and invoicing matters.
- Oversees all paperwork associated with orders and maintains corresponding files.
- Keeps an updated and accurate procedure manual detailing processing requirements for each account.
Qualifications:
- High School diploma or equivalent required.
- Proficient in computer applications, including MS Office.
- Basic typing skills and familiarity with 10-key.
- Experience with shipping software systems such as UPS and Federal Express.
- Exceptional oral and written communication abilities.
- Strong customer service skills.
Additional Information:
Must be adaptable to varying facility conditions and possess the ability to work irregular or extended hours, including nights, weekends, and holidays as necessary.
Equal Opportunity Employer: NFI Industries is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or veteran status.
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