Bilingual Customer Service Representative

2 days ago

Port Washington, New York, United States Bernard Nickels & Associates Full time
Customer Service Representative

This is a temporary remote position that requires excellent communication skills and the ability to work effectively in a team environment.

Key Responsibilities:

  • Handle customer inquiries and resolve issues in a timely and professional manner.
  • Provide exceptional customer service and support to new and existing business clients.
  • Document customer interactions and track call types.
  • Maintain support service levels and follow up with customers to resolve inquiries.
  • Perform other duties as assigned.

Requirements:

  • High school diploma or equivalent.
  • 1+ year(s) of experience working in customer service, hospitality, or call center environment.
  • Excellent telephone etiquette and communication skills.
  • Strong verbal and written communication skills.
  • Demonstrated listening and comprehension skills.
  • A clear team player with strong interpersonal skills.
  • Ability to maintain composure when dealing with difficult customer situations.
  • Excellent time management skills and ability to prioritize tasks efficiently.
  • Strong PC skills, including MS Office, Word, and Excel.
  • Ability to navigate information systems and internet.

Preferred Qualifications:

  • Higher education degree.
  • Previous experience using SAP.
  • Previous experience in the optical industry.
  • Bilingual French.

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