Customer Service Representative

4 days ago


Port Washington, New York, United States Global Channel Management Full time
Job Description

Job Summary: We are seeking a highly skilled and experienced Customer Service Representative to join our team at Global Channel Management. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and troubleshooting issues to determine the best path for resolution.

Key Responsibilities:

  • Answer incoming calls and process orders in a timely and efficient manner.
  • Resolve customer complaints and troubleshoot issues to determine the best path for resolution.
  • Correctly document customer interactions and track call types.
  • Maintain support service levels and uphold Customer Service standards.
  • Own follow-up with customers to resolve inquiries regarding order status, shipping status, and stock availability.
  • Take inbound phone calls for up to 90% of assigned shift.
  • Perform all other duties as assigned.

Requirements:

  • 1+ year(s) of experience working in customer service, hospitality, or call center environment.
  • High school diploma.
  • Excellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voice.
  • Strong verbal and written communication skills.
  • Demonstrated listening and comprehension skills.
  • A clear team player with strong interpersonal skills.
  • Ability to maintain composure when dealing with difficult customer situations.
  • Excellent time management skills, must be able to prioritize tasks efficiently.
  • Strong PC skills, including MS Office; Word and Excel.
  • Ability to navigate information systems and internet.

Preferred Qualifications:

  • Higher education degree.
  • Previous experience using SAP.
  • Previous experience in the optical industry, full knowledge of optical products, and a strong command of the industry language.
  • Bilingual French.


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