Lead Care Coordinator III

7 hours ago

New Orleans, Louisiana, United States VOLUNTEERS OF AMERICA SOUTHEAST LOUISIANA Full time
Job Summary

The Lead Care Coordinator is a key member of our team at VOLUNTEERS OF AMERICA SOUTHEAST LOUISIANA, responsible for overseeing the Supportive Services' scattered site Permanent Supportive Housing program in the community. This role focuses on case management and assisting individuals in obtaining and maintaining housing successfully within the community.

Key Responsibilities
  • Program Development and Implementation: Ensure the development, implementation, monitoring, evaluation, and modification of a person-centered housing support plan to ensure consumers receive services as described in the contract.
  • Compliance and Reporting: Ensure compliance with weekly performance standards, billing 100 units/25 hours per week, and supervising accurate recordkeeping, including intake, service planning, service delivery, and case closure.
  • Supervision and Leadership: Supervise and prepare accurate, timely reports and documentation for billing of services as required by VOLUNTEERS OF AMERICA SOUTHEAST LOUISIANA and regulatory agencies/funding sources.
  • Client Support and Services: Perform home visits and off-site Community Psychiatric Support Treatment, providing transportation to consumers as appropriate, and provide ongoing monitoring of client needs, counseling, clinical psycho-education services, and ensure clients receive strength-based assessment and make referrals to community-based services.
  • Collaboration and Communication: Collaborate with other community service providers working with each tenant, ensure tenants in accessing and maintaining entitlements/benefits and meeting obligations of tenancy, and assist clinical managers, Care coordinators, and tenants in problem-solving and conflict resolution.
  • Crisis Response and Intervention: Provide crisis response and intervention, and maintain assigned up-to-date client files and program records.
Supervisory Duties
  • Case Conferences and Supervision: Conducts weekly case conferences with peer support for supervision and consultation, reviews psychiatric case records, and selects cases for discussion.
  • Performance Feedback and Development: Communicates performance expectations to peer support, providing specific and measurable ongoing feedback, and identifies strengths to build on the peer support individual performance for the future.
Knowledge, Skills, and Abilities

This position requires a master's degree in a social service field and at least one year of post-experience working with individuals who are of the eligible population in a community setting. The ideal candidate should have excellent verbal and written communication skills, be able to function as part of a team, and possess polished and diplomatic customer relation skills verbally, in person, through telephone communications, and in writing.

Education and Licensure Requirements
  • Licensed Mental Health Professionals (LMHP)
  • Licensed Master Social Worker (LMSW)
  • Provisionally Licensed Professional Counselor (PLPC)
  • Provisionally Licensed Marriage and Family Therapist (PLMFT)
  • Certified Social Worker (CSW)
  • Psychology intern from an American Psychological Association approved internship program
Physical Requirements

This employee's work is performed at various locations where services are provided to consumers. The incumbent must be able to handle the demands of extensive driving throughout the metro service area.

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