Family Support Coordinator

2 weeks ago

Midvale, Utah, United States The Road Home Full time
Job Overview

About Us

The Road Home has been at the forefront of combating homelessness for a century. We offer accessible emergency shelters, supportive services, and rental assistance with a housing-first approach, enabling individuals and families to transition from homelessness back into the community.

Role Summary

The Family Engagement Specialist is responsible for managing the intake and exit processes for families in shelter. This role involves providing essential resources and support as families navigate their path to stable housing. Your efforts will directly contribute to ensuring safety and facilitating the journey towards housing stability. This position demands a high level of empathy, problem-solving abilities, and respect for the privacy of our guests while handling sensitive information.

*Accommodations may be provided for individuals with disabilities to perform essential functions, so all are encouraged to apply.

*Candidates must be eligible to work for any employer in the U.S. Sponsorship for employment visas is not available at this time.

Key Responsibilities

  1. Conduct thorough intakes for families entering the shelter, ensuring data accuracy and completeness.
  2. Assist families in accessing community resources and develop creative strategies to achieve stable housing and enhance family stability.
  3. Work collaboratively with clients and team members to determine funding eligibility for new families.
  4. Provide orientation to new families in a trauma-informed manner, explaining shelter rules and available resources.
  5. Collect necessary documents and establish guest files for use across various departments.
  6. Support families in obtaining vital documents upon their entry into the shelter.
  7. Help maintain the shelter bed management system.
  8. Offer training and support to Family Advocates and Case Management staff regarding intake processes and data entry.
  9. Coordinate efforts to ensure accurate client information is shared across departments and foster positive interdepartmental relationships.
  10. Represent the Family Engagement Team professionally in meetings with other departments and community partners.
  11. Participate in weekly staff meetings.
  12. Utilize agency vehicles to transport clients as needed.

Crisis Intervention

Responsibilities Include:

  • Applying provided training to effectively manage high-stress situations in a trauma-informed manner.
  • Collaborating with crisis clinicians to support individuals facing various mental health challenges.
  • Accepting guidance and constructive feedback from supervisors.
  • Delivering direct, trauma-informed case management services, including crisis intervention, outreach, ongoing assessments, goal setting, and resource utilization.
  • Establishing and maintaining appropriate boundaries, guided by Trauma-Informed Care principles.

Commitment to Best Practices

Expectations:

  • Demonstrating an understanding and appreciation for diverse populations.
  • Contributing to the agency's mission of promoting awareness and appreciation of diversity.
  • Embracing the housing-first philosophy, harm reduction, and low-barrier access to resources as essential to our mission.
  • Maintaining professional boundaries in line with Trauma-Informed Care principles.

Qualifications

Education and Experience:

  • Preferred experience working with diverse populations.
  • Required knowledge and experience in administrative tasks, including clerical duties and organizational skills.
  • Preferred direct service experience with vulnerable populations.
  • Bilingual abilities in Spanish or other languages are preferred.

Essential Skills and Abilities:

  • Strong interpersonal skills and the ability to engage with diverse populations.
  • Excellent writing and documentation capabilities.
  • Proactive team member.
  • Ability to operate within a Trauma-Informed Care framework.
  • Familiarity with the Housing First approach.
  • Capability to collaborate with community partners.
  • Self-motivated and directed.
  • Ability to accept supervisory direction.
  • Outstanding organizational and computer skills.
  • Demonstrated sensitivity to diverse populations and commitment to enhancing cultural awareness.
  • Must successfully complete a pre-employment background check and drug screening.

Physical Requirements:

  • Ability to lift up to 25 pounds.
  • Ability to sit, stand, and walk for extended periods.

The Road Home is an Equal Opportunity Employer.

All employees will be required to be vaccinated against COVID-19.

Diversity, Equity, and Inclusion (DEI) are integral to The Road Home's mission of assisting individuals experiencing homelessness in returning to housing. A diverse team strengthens our organization and enhances the experiences and outcomes for those we serve.

Benefits

The Road Home is a 501c3 non-profit organization dedicated to helping individuals transition out of homelessness and reintegrate into the community. We offer a comprehensive and inclusive benefits package for both full-time and part-time employees, including:

  • Health Care Plan (Medical, Dental & Vision)
  • Health Savings Account (HSA), Flexible Spending Account (FSA), Health Reimbursement Account (HRA)
  • Retirement Plan (403B with agency contribution and match)
  • Complimentary Life Insurance for employees
  • Paid Time Off (Vacation, Sick Leave & 12 Public Holidays)
  • One Floating Holiday Per Year
  • Free Short-Term & Long-Term Disability Insurance
  • Employee Assistance Program
  • Free Training & Development Opportunities
  • Tuition Assistance for various educational programs

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