Senior Manager, Process Excellence

1 week ago


Princeton, New Jersey, United States Coface Full time
About the Role

Coface is a global leader in credit insurance and risk management, with a team of 4,500 people from 78 nationalities across nearly 60 countries. We're committed to facilitating trade by helping our 50,000 corporate clients develop their businesses.

As a Senior Manager, Process Excellence, you'll play a key role in designing and implementing customer-centered processes to delight our customers and improve operational performance. You'll drive projects to streamline processes, align with multiple key stakeholders, and ensure we deliver high-value customer experiences and excellence in our operations.

Key Responsibilities
  • Lead cross-functional project teams to identify process improvement opportunities.
  • Drive prioritization and selection of strategically relevant process initiatives.
  • Facilitate workshops to understand and map customer journeys and identify pain points.
  • Drive implementation of technology solutions to streamline processes and improve client interactions.
  • Define KPIs and monitor performance against client experience metrics.
  • Participate in and/or lead Business Project work streams as necessary.
  • Responsible for Lean Management methodology for Team Leaders and their teams across the region.
  • Monitor adoption metrics to ensure the lean mindset is being embedded in the way of working in the region.
  • Structured coaching of Team Leaders regarding lean tools and management on an ongoing basis.
  • Support on key tools, e.g., to facilitate a Value Stream Mapping session if needed for complex topics.
  • Ensure a clear baseline and tracking of productivity improvement initiatives with clear benefits across the Power the Core plan period.
Requirements
  • Customer-centric oriented.
  • 10+ years of experience with a proven track record in process optimizations, operational excellence, and customer experience.
  • Six Sigma Black Belt.
  • Knowledge of financial services/credit insurance would be highly appreciated.
  • Experience in defining customer journeys and mapping processes; Visio would be a plus.
  • Superior interpersonal skills to drive cross-functional collaboration and lead change initiatives.
  • Creative, innovative, analytical, and collaborative.
  • Project and change management and facilitation skills.
  • Proven lean management operational experience.
  • Advanced communications and collaboration skills.
  • Highly organized, design-minded, and detail-oriented.
  • Schedule is 2 days onsite/3 remote.
Preferred Location

Hybrid to New Jersey (Princeton), Hunt Valley, MD, or Toronto, Canada. Our compensation reflects the cost of labor across multiple US geographic markets.



  • Princeton, New Jersey, United States Axens North America Full time

    Job OverviewThe Senior Process Engineer at Axens North America will take charge as both a process engineer and supervisor, spearheading the creation of design packages, technical studies, and proposals. This role requires minimal guidance from management regarding process technology.Key ResponsibilitiesThe individual will oversee the development and upkeep...


  • Princeton, New Jersey, United States Lumicity Full time

    Senior Process Engineering Specialist - Material Innovation - AI IntegrationWe are seeking a Senior Process Engineering Specialist to take charge of the innovative design and modeling of advanced chemical processes.This role is pivotal in driving innovation in the development, synthesis, and commercialization of cutting-edge materials and chemical processes...


  • Princeton, New Jersey, United States Artis Senior Living Full time

    Starting Salary: $65,000 per yearSchedule: Full-time, Monday to Friday with one weekend required every other monthThe Facilities Manager will be responsible for ensuring the safety and well-being of residents and staff within the community. This role involves hands-on management of work orders and routine maintenance tasks in resident apartments, which may...


  • Princeton, New Jersey, United States Coface Full time

    About the RoleCoface is a leading provider of credit insurance and risk management solutions, with a global presence and a team of 4,500 professionals from 78 nationalities. As a Senior Manager, Process Excellence and Customer Experience, you will play a key role in driving process improvements and customer experience enhancements across the organization.Key...

  • Senior Manager

    2 months ago


    Princeton, New Jersey, United States Novo Nordisk Full time

    About the Department The Clinical, Medical and Regulatory (CMR) department at Novo Nordisk is one of the most diverse and collaborative groups within the organization. From health-care-provider interactions and developing and implementing regulatory strategies with the FDA to providing medical education and collecting data to support efficacy and new...

  • Senior Manager

    1 month ago


    Princeton, New Jersey, United States Novo Nordisk Full time

    About the Department The Clinical, Medical and Regulatory (CMR) department at Novo Nordisk is one of the most diverse and collaborative groups within the organization. From health-care-provider interactions and developing and implementing regulatory strategies with the FDA to providing medical education and collecting data to support efficacy and new...


  • Princeton, New Jersey, United States Axens North America Full time

    Job OverviewThe Senior Process Engineer at Axens North America will take on a pivotal role in overseeing process engineering activities and guiding project teams in the development of comprehensive design packages, technical studies, and proposals. This position requires minimal oversight from management, allowing for independent decision-making and...


  • Princeton, New Jersey, United States Sun Pharmaceutical Industries, Inc. Full time

    About the RoleWe are seeking a highly skilled Senior Manager, Regulatory Affairs to join our team at Sun Pharmaceutical Industries, Inc. This is a critical role that will play a key part in ensuring the success of our regulatory affairs function.Key ResponsibilitiesManage and coordinate global regulatory submission activities, ensuring timely and accurate...


  • Princeton, New Jersey, United States Bristol-Myers Squibb Company Full time

    Job SummaryThe Bristol-Myers Squibb Company is seeking a highly skilled Senior Manager, Technical Accounting to join our team. As a key member of our Controllership organization, this role will report directly to the Director, Technical Accounting & Policy.Key ResponsibilitiesAssist in the development and maintenance of US GAAP accounting policies and...


  • Princeton, New Jersey, United States TMS Full time

    Job OverviewPosition: Senior Identity Management SpecialistCompany: TMSContract Duration: 3-6 MonthsExperience Required: 7-8 YearsKey Note: This position requires candidates with a background in Production Support environments, particularly with ETL Suite and Ab Initio Gateway.ResponsibilitiesOversee the onboarding of new users, manage access request...


  • Princeton, New Jersey, United States Sun Pharmaceutical Industries, Inc. Full time

    Job Title:Senior Director, Clinical Data Management and OperationsJob Summary:This position reports to the Head of Biostatistics and Data Management within the Research and Development Department at Sun Pharmaceutical Industries, Inc. The successful candidate will provide leadership and oversight within the Clinical Data Management function, ensuring the...


  • Princeton, New Jersey, United States Bristol-Myers Squibb Company Full time

    About the RoleBristol-Myers Squibb is seeking a highly skilled Senior Manager, eCOA Operations to join our team. As a key member of our eCOA Management team, you will be responsible for leading the operationalization of eCOA instruments for clinical trials, facilitating the end-to-end process, and providing expertise to clinical study teams.Key...


  • Princeton, New Jersey, United States Axens North America Full time

    Job OverviewThe Senior Process Engineer at Axens North America will take charge as both a process engineer and a process supervisor, focusing on the creation of design packages, technical studies, and comprehensive proposals. This role requires minimal oversight from management regarding process technology guidance.Key ResponsibilitiesThe individual will be...


  • Princeton, New Jersey, United States Precision Life Sciences Full time

    Job Description: Senior Financial Operations ManagerPurpose:We are looking for an outstanding Senior Financial Operations Manager to establish risk-based governance frameworks to manage intricate and distinctive business activities and challenges. This position will be pivotal in leading benchmarking and process enhancement initiatives aimed at strengthening...


  • Princeton, New Jersey, United States Koninklijke DSM N.V. Full time

    Senior Project Manager for Commercial Premix SolutionsAs a key member of the North America Health, Nutrition & Care (HNC) Commercial Management team, the Senior Project Manager will oversee the execution of Premix Projects within the Prospect to Order pipeline. This role focuses on prioritizing the North American Market-Ready Solutions (MRS) business.The...


  • Princeton, New Jersey, United States Randstad Full time

    Job Overview: The Senior Incident Management Specialist will oversee the technical aspects of the production support environment. The ideal candidate will possess excellent communication, technical, and documentation skills. This role demands meticulous attention to detail and the capacity to handle multiple tasks simultaneously. A solid understanding of...


  • Princeton, New Jersey, United States ISMG - Information Security Media Group Full time

    Our StoryCyberTheory is a data-driven full-service cybersecurity marketing advisory firm catering towards B2B organizations looking to strategically target their marketing spend within cybersecurity.Our team provides clients with guidance for every step of the marketing cycle with the ultimate goal of driving tangible results & lasting success We utilize...


  • Princeton, New Jersey, United States Bristol-Myers Squibb Company Full time

    About the RoleWe are seeking a highly skilled and experienced Executive Director to lead our Strategic Sourcing and Procurement team at Bristol-Myers Squibb Company. As a key member of our organization, you will be responsible for developing and implementing a comprehensive digital strategy to drive business growth and improve operational efficiency.Key...


  • Princeton, New Jersey, United States Verus LLC Full time

    Job SummaryVerus LLC is seeking a highly skilled Senior Compliance Auditor to join our team. As a key member of our audit team, you will play a critical role in ensuring the accuracy and integrity of our compliance audit processes.Key ResponsibilitiesCompliance Audit Review: Conduct thorough reviews of audits to ensure accuracy, completeness, eligibility,...


  • Princeton, New Jersey, United States PackGene Biotech lnc Full time

    Job Title: Senior Technical Account ManagerLocation: RemoteDepartment: Business DevelopmentReports To: Sr. Technical Account Manager IFLSA Status: Full Time/ExemptMission Statement:The mission of PackGene Biotech is to accelerate gene therapy product development by providing an integrated one-stop solution including plasmid, viral vector, fill-finish and QC...