Administrative Associate
3 weeks ago
Job Summary
This position provides administrative and customer support services to students, faculty, staff, parents, alumni, external stakeholders, and the general public for operations pertaining to the Office of the Registrar while exercising initiative and sound judgment through a high volume and wide array of complex decisions.
Key Responsibilities
- Communicate information/data to students, parents, staff, faculty, and reporting entities, including consulting with campus and external stakeholders.
- Research and retrieve data to respond to community requests.
- Facilitate and document quality assurance testing to evaluate current processes for improvement and efficiency and to monitor compliance and risk mitigation.
- Conduct various activities in the Registrar's office and perform other duties as assigned by direct supervisor or other Office of the Registrar leadership.
- Coordinate the exchange of information with the campus community consistent with federal and State law and educational policy.
- Participate in and support team and campus-related projects. Actively participate in meetings, training, and presentations.
- Troubleshoot customer inquiries, issues, and complaints (includes follow-up contact as needed). Provide training and data retrieval upon request from campus and external stakeholders.
- Verify accuracy of records. Enter and update electronic information, including updating and maintaining systems. Store and access paper and electronic documents.
Requirements
- Bachelor's degree and one year of administrative experience.
- Demonstrate competency in the use of the Microsoft Office suite and Adobe Acrobat.
- Demonstrate adaptability, experience working in a team setting, positive attitude, attention to detail, ability to engage and be motivated in the work environment, both strong written and oral communication, and strong interpersonal communication skills.
- Ability to display tact and professionalism, work cooperatively in the office and team environment, and provide excellent customer service, in-person, via e-mail, and via a virtual environment.
- Require minimal supervision and use time efficiently. Respond to requests for service and assistance from campus partners, external constituents, and teammates. Exhibit sound and accurate judgment. Demonstrate persistence, problem-solving, and overcome obstacles. Ability to take initiative in working both independently and in cooperation with others.
Preferred Qualifications
- Bachelor's degree and more than three years of clerical or office experience.
- General and demonstrated knowledge of operations in a Registrar's Office or other applicable higher-education experience.
- Extensive experience in a position that demonstrated advanced competency in direct customer service, problem-solving, or related job knowledge.
- Demonstrated organizational ability, adaptability, negotiation skills, and work in a fast-paced environment with multiple processes and deadlines.
- Experience in identifying issues, process improvement, and resolving problems in a timely manner.
- Strive to continuously build competencies, knowledge, and skills. Experience working in a university environment.
Working Conditions
- May work around standard office conditions.
- Repetitive use of a keyboard at a workstation.
- Occasional weekend, overtime, and evening work to meet deadlines.
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