Root Cause Specialist

2 weeks ago

Norfolk, Virginia, United States CMA CGM (America) LLC Full time

Position ID:

A diverse set of interpersonal skills and experience may be necessary for the following position. Please review the overview below thoroughly.


Location:

Norfolk, VA, US. The Root Cause Specialist will be part of a global leader in shipping and logistics, serving numerous ports worldwide across five continents.

With its logistics subsidiary, the company is at the forefront of innovation, providing a comprehensive and increasingly efficient array of shipping, land, air, and logistics solutions.

Dedicated to the energy transition in shipping and a pioneer in alternative fuel usage, the organization aims to achieve Net Zero Carbon by 2050.

Through its foundation, the company responds to humanitarian crises by leveraging its shipping and logistics expertise to deliver essential supplies globally.

Operating in 160 countries with a network of over 400 offices and 750 warehouses, the organization employs a substantial workforce worldwide.


Position Overview:

The Root Cause Specialist will collaborate closely with various Business Areas and Dispute Teams to facilitate the execution of Root Cause Analysis (RCA) and ultimately enhance Customer Experience by minimizing invoice discrepancies.

The Specialist will analyze intelligence and data provided by the Dispute Team, gaining a comprehensive understanding of the primary issues to address, and will then conduct in-depth data analysis and case research as needed to formulate the RCA strategy.

The Specialist will implement the necessary action plans to resolve identified issues.

They will maintain close communication with all Business Units to ensure adherence to the action plan and that the Dispute Data reflects the desired trends resulting from these initiatives.

The Specialist fosters a culture of collaboration, continuous improvement, and learning. They will become a key user of the relevant systems, gaining a thorough understanding of the overall Dispute Process.

Additionally, the Specialist will audit system usage, ensuring all teams adhere to standardized operating procedures (SOPs) to maintain data integrity.


Key Responsibilities:

Manage a specific category of cargo claims for both APL and CMA CGM (Dry BCO, Dry NVOCC, or Reefer Cargo).

Utilize insights from Dispute and Data Analysis as the foundation for the RCA Action Plan.

Develop and address all components of the RCA Action Plan, including conducting customer calls and facilitating training sessions.

Understand end-user requirements and influence the development roadmap of the RCA Process/System.

Collaborate with Business Teams to address all upstream issues with partners and stakeholders.

Monitor data trends related to the RCA Action Plan items and the KPIs established to demonstrate improvements.

Address internal Dispute Quality concerns.


Additional duties or projects may be assigned as necessary.


Required Knowledge, Skills, and Abilities:

Comprehensive understanding of industry processes and standards.

Familiarity with the functions of various internal departments.

Knowledge of detention, demurrage, storage, and monitoring concepts within the shipping sector.

Basic understanding of customer invoicing.

Familiarity with the LARA application.

Ability to manage personal workload and deliverables effectively.

Understanding of data utilization, data skills, and data tools.

Curiosity about data with a focus on data accuracy.

Experience with tools such as Excel, Qlik, Visio, and other reporting applications.

Strong problem-solving skills and the ability to generate ideas, transitioning from conceptualization to execution.

Excellent interpersonal skills to build strong relationships with key stakeholders.

Outstanding oral and written communication and presentation abilities.

Effective organizational and project management skills.


Education and Experience Requirements:

Associate's degree required; Bachelor's degree preferred.

1 year of industry experience; 2 years of general experience required.

Demonstrated analytical capabilities.


Join the journey with CMA CGM (America) LLC, committed to equal employment opportunities for all qualified individuals without regard to race, color, religion, sex, national origin, pregnancy, age, sexual orientation, marital status, gender identity, veteran status, disability, or any other legally protected classification.



Nearest Major Market:
Hampton Roads

  • Root Cause Analyst

    2 months ago

    Norfolk, Virginia, United States CMA CGM Full time

    Led by Rodolphe Saade, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly...

  • Incident Investigation Specialist

    2 weeks ago

    Norfolk, Virginia, United States CMA CGM (America) LLC Full time

    Position: Incident Investigation Specialist Company Overview: CMA CGM (America) LLC is a prominent entity in the shipping and logistics sector, recognized for its extensive global reach and operational excellence. Role Overview: As an Incident Investigation Specialist, you will play a crucial role in identifying the underlying causes of operational...

  • Safety Specialist II

    5 days ago

    Norfolk, Virginia, United States BAE Systems USA Full time

    Job SummaryThe Safety Specialist II is a critical role within BAE Systems USA, responsible for ensuring a safe and healthy working environment for employees. This position involves collaborating with employees, supervisors, and management to identify, evaluate, and eliminate safety hazards.Key ResponsibilitiesDevelop and implement safety programs to ensure...

  • Client Support Specialist

    2 weeks ago

    Norfolk, Virginia, United States CMA CGM (America) LLC Full time

    Position Overview:Location: Norfolk Va, US As a Client Support Specialist, you will play a vital role in ensuring our esteemed customers receive exceptional service and support in their logistics and shipping needs. Under the leadership of Rodolphe Saadé, the CMA CGM Group stands as a global frontrunner in shipping and logistics, connecting over 420 ports...

  • Naval Aviation Operations Specialist

    1 week ago

    Norfolk, Virginia, United States Booz Allen Hamilton Full time

    Naval Aviation Operations Specialist at Booz Allen HamiltonThe Opportunity:As a defense mission professional, you will tackle complex challenges and leverage your expertise to drive innovative solutions. We are seeking individuals like you to collaborate on creating strategies for missions crucial to our nation's security.As a Naval Aviation Operations...

  • Safety Specialist

    5 days ago

    Norfolk, Virginia, United States HazTek Inc Full time

    About the RoleHazTek Inc is seeking a highly skilled Safety Specialist to join our team in supporting commercial construction projects. As a key member of our safety team, you will be responsible for ensuring compliance with OSHA regulations and implementing best practices to enhance a culture of safety.Key ResponsibilitiesProject Safety Oversight: Ensure...

  • Construction Risk Assessment Specialist

    7 days ago

    Norfolk, Virginia, United States BB&E Inc Full time

    Job OverviewPosition: Construction Risk Assessment SpecialistCompany: BB&E Inc.BB&E Inc. is a comprehensive civil and environmental engineering and consulting firm, providing services across the Federal and Industrial sectors throughout the United States. Our team excels in Environmental Consulting, Facilities Engineering, and Program/Project Management...

  • Occupational Safety Specialist

    4 days ago

    Norfolk, Virginia, United States BAE Systems USA Full time

    Job SummaryWe are seeking a highly skilled Occupational Safety Specialist to join our team at BAE Systems USA. As a key member of our safety team, you will be responsible for managing our occupational health and industrial hygiene programs, ensuring compliance with local, state, and federal regulations.Key ResponsibilitiesManage the site's occupational...

  • Risk Assessment Specialist

    7 days ago

    Norfolk, Virginia, United States Xylem I LLC Full time

    Job OverviewKey Responsibilities:Deliver risk advisory services across various operational sectors and facilitate the execution of effective solutions.Examine data sets, recognize potential risks and patterns, and offer oversight and direction during risk evaluations, incidents, and compliance audits.Work collaboratively with fellow risk management...

  • Safety Professional

    44 minutes ago

    Norfolk, Virginia, United States Delphinus Engineering Full time

    About the RoleWe are seeking a highly skilled and experienced Safety Specialist to join our team at Delphinus Engineering, Inc. in Norfolk, VA. As a key member of our Marine Services Division, you will play a critical role in ensuring the safety and well-being of our employees and customers.Key ResponsibilitiesConduct Safety Inspections: Evaluate worksites...

  • Rehabilitation Specialist

    2 weeks ago

    Norfolk, Virginia, United States Sentara Full time

    Position OverviewShift DetailsDay Shift Sentara is seeking a Rehabilitation Specialist for a flexible position.Role Responsibilities:Evaluate, strategize, organize, and engage in rehabilitation initiatives aimed at enhancing functional mobility, alleviating discomfort, and addressing or rectifying disabling conditions caused by illness or injury.Deliver...

  • Senior Technical Solutions Specialist

    3 days ago

    Norfolk, Virginia, United States KMS Solutions, LLC Full time

    Job DescriptionJob Summary:KMS Solutions, LLC is a leading provider of technical management and solutions services. We are seeking a highly skilled Cybersecurity and Systems Integration Engineer to join our team.About the Role:The successful candidate will be responsible for designing and implementing systems infrastructure, analyzing and developing system...

  • Occupational Safety Technician II

    5 days ago

    Norfolk, Virginia, United States BAE Systems USA Full time

    Job SummaryThe Safety Specialist II is responsible for ensuring a safe and healthy working environment for employees at BAE Systems USA. This position involves working closely with employees, supervisors, and management to identify, evaluate, and eliminate safety hazards.Key ResponsibilitiesImplement and maintain safety programs to ensure compliance with...

  • Customer Care Operations Supervisor

    2 weeks ago

    Norfolk, Virginia, United States IKEA Full time

    Position Overview:As a Customer Care Operations Supervisor at IKEA, you will:Lead and Motivate: Inspire the Customer Care team to deliver an exceptional and seamless experience for our customers.Team Development: Build and nurture a Customer Care team, ensuring they are equipped with the necessary tools and resources to thrive in their careers at...

  • Rehabilitation Specialist

    2 weeks ago

    Norfolk, Virginia, United States Sentara Full time

    Location Norfolk, VA Position OverviewWork Schedule First (Days) Sentara Outpatient Therapy Centers is seeking a Rehabilitation Specialist for their Resource Pool - PRN/FlexiCOMPETITIVE PAY based on Availability, may require travel to various Outpatient Therapy CentersOur success is supported by a family-oriented culture that promotes community engagement...

  • Welder Specialist

    5 days ago

    Norfolk, Virginia, United States LaborOne Staffing Full time

    Job SummaryLaborOne Staffing is seeking skilled Welders for the Ingleside, TX area. As a Welder, you will be responsible for building and repairing large structures and platforms using Flux core.Key ResponsibilitiesRead and interpret technical documents and drawings to determine the appropriate welding equipment or method.Set up components of welding...

  • Specialist, Commercial Strategy

    1 month ago

    Norfolk, Virginia, United States CMA CGM Full time

    Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly...

  • Network Systems Engineer

    7 days ago

    Norfolk, Virginia, United States SAIC Full time

    Job SummaryWe are seeking a highly skilled Network Systems Engineer to join our team at SAIC. As a key member of our team, you will be responsible for providing expert-level technical support and guidance on network systems and cybersecurity.Key ResponsibilitiesProvide break/fix IT support in a dynamic and fast-paced environment.Analyze complex network...

  • contract specialist

    2 months ago

    Norfolk, Virginia, United States USAJobs Full time

    DutiesYou will plan procurement actions to acquire goods, services, or work from an external source. You will negotiate contracts for services and supplies. You will draft contract documents (i.e., cure or show cause notices, contract modifications and administrative documents) based on specific detailed information provided by senior contract...

  • Logistics Operations Senior Analyst

    2 weeks ago

    Norfolk, Virginia, United States Genex Systems Full time

    Position Overview:Genex Systems is seeking a highly skilled Senior Logistics Analyst to join our Analysis Division. This role is crucial in supporting the Commander Naval Air Forces, Atlantic, specifically focusing on the Aviation Maintenance Readiness Officer (N423).Key Responsibilities:Develop comprehensive logistics presentations tailored for...