Client Account Specialist
2 weeks ago
Insight Global is looking for a Client Account Specialist to join our team. This role will involve working closely with clients in the payment services sector to address and resolve various account-related issues. The successful candidate will engage with multiple software and database systems to manage inquiries and concerns effectively.
Key Responsibilities:
- Address customer account issues promptly and with a focus on customer satisfaction across various platforms.
- Utilize necessary software and database tools to manage client accounts, ensuring all communications are accurately documented in the CRM system.
- Maintain a professional and empathetic demeanor when interacting with clients.
- Collaborate effectively within a team environment and communicate clearly with colleagues and management.
- Provide support across departments as needed, including Help Desk and Sales Teams.
Qualifications:
- Minimum of 2 years in a customer service or account support role.
- Exceptional attention to detail and strong analytical skills.
- Proficient in internal banking or finance systems and general computer applications.
- Experience with CRM systems is essential.
- Strong communication skills, both written and verbal.
- Background in the financial or payment services industry is preferred.
Additional Skills:
- Fluency in Spanish is highly desirable.
- Familiarity with telephony software is a plus.
- Strong organizational skills and the ability to multitask effectively.
Work Environment:
- This position requires onsite work.
- Standard working hours are Monday through Friday.
Compensation and Benefits:
The hourly wage for this position ranges from $20 to $22, depending on experience and qualifications. Comprehensive benefits will be available starting on the 31st day of employment, including medical, dental, and vision insurance, as well as retirement account options with employer matching.
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