Customer Service Liaison

4 days ago


Marietta, Georgia, United States Highland Rivers Behavioral Health Full time
Job Summary

The Customer Service Liaison is the face of Highland Rivers Behavioral Health, providing exceptional service to individuals and families seeking treatment and recovery services. As a key member of our team, you will be responsible for greeting and directing individuals, providing information on our programs and services, and ensuring a positive experience for all who interact with our organization.

Key Responsibilities
  • Customer Service: Provide exceptional customer service to individuals and families, responding to inquiries and resolving issues in a timely and professional manner.
  • Program Information: Provide accurate and up-to-date information on our programs and services, including treatment options and recovery support.
  • Scheduling and Coordination: Schedule, reschedule, and cancel appointments as needed, ensuring seamless coordination with our clinical team.
  • Communication: Respond to telephone inquiries, return messages in a timely manner, and maintain effective communication with all stakeholders.
  • Administrative Tasks: Collect and enter information into our electronic health record system, scan paper documents, and perform other administrative tasks as assigned.
Requirements
  • Education: High School Diploma or equivalent required.
  • Experience: 2 years of experience in customer service or a related field.
Preferred Qualifications
  • Experience in Healthcare: 1 year of experience working in a medical or behavioral health office.
  • Bilingual Abilities: Bilingual abilities a plus.


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