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Customer Service Representative II

2 months ago


Marietta, Georgia, United States Graphic Packaging International Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Representative II to join our team at Graphic Packaging International. As a key member of our customer-facing team, you will be responsible for managing major customer accounts, developing and maintaining customer relationships, and ensuring seamless communication between internal stakeholders.

Key Responsibilities
  • Proactively manage major customer accounts through effective communication and relationship-building
  • Develop and maintain customer relationships through superior service and communication
  • Work closely with plant and department managers to ensure materials meet customer specifications
  • Effectively handle strategic accounts, exhibiting leadership and developing areas of expertise
  • Assist in root cause problem-solving surrounding customer issues and concerns
  • Manage order quantities to maximize shipping capabilities and anticipate customer needs
  • Participate in training, skill-building, and knowledge transfer on processes and systems
  • Demonstrate competency in SAP and PRD systems and functionality required for order entry, management, tracking, and problem resolution
  • Execute order close to ensure a clean order book and utilize various reports to manage customer orders
  • Maintain a positive and proactive relationship with Sales, CTE, Planning, Scheduling, and Converting facilities
  • Build a positive rapport and maintain effective relationships with customers
Requirements
  • 1-2 years of relevant work experience required
  • Basic knowledge of global supply chain (demand planning, supply planning, warehouse and transportation, manufacturing)
  • Prior successful Customer Service experience, a proven track record of accomplishment in working in an environment servicing internal and external customers
  • Microsoft Office, specifically Excel skills, required
  • Overall understanding and experience with ERP business applications. A strong knowledge of SAP is highly recommended
What We Offer
  • Competitive Pay
  • 401(k) w/employer matching
  • Health & Welfare Benefits
  • Medical, dental, vision, and prescription drug coverage
  • Short and Long-Term Disability
  • Life Insurance
  • Accidental Death & Dismemberment (AD&D) Insurance
  • Flexible Spending and Health Savings Accounts
  • Various Voluntary benefits
  • Adoption Assistance Program
  • Employee Discount Programs
  • Employee Assistance Program
  • Tuition Assistance Program
  • Paid Time Off + 11 paid company holidays each year