Healthcare Customer Service Associate

2 weeks ago

Marietta, Georgia, United States US Radiology Specialists Full time

Position Overview:
The Patient Service Representative plays a crucial role in fostering a friendly and supportive atmosphere for patients, families, and visitors while executing essential tasks.

Key Responsibilities:
- Conduct interviews with patients and their families to gather necessary demographic and financial details.
- Schedule and confirm patient appointments efficiently.
- Verify patient insurance information and communicate financial responsibilities to patients or their representatives.
- Collect payments on the same day of service.

This role is located within a healthcare facility and requires availability on Fridays from 8 AM to 4 PM and Saturdays from 7 AM to 7 PM. A PRN (as needed) position is also available.

Essential Duties:
- Uphold the company’s values in all interactions.
- Greet patients, families, and visitors courteously and assist them as needed.
- Ensure the accuracy of patient information entered into the Radiology Information System (RIS).
- Prioritize tasks through RIS management to meet current and future patient examination requirements, including requesting clinical information and correcting data entry errors.
- Anticipate customer needs and proactively address potential service recovery issues.
- Handle scheduling calls for walk-in patients and those referred by physicians directly to the center.
- Collaborate with the Center Manager and front office team to achieve monthly financial goals through effective patient financial responsibility collection.
- Schedule and confirm walk-in diagnostic exams and procedures.
- Act as a liaison for centralized services, including insurance authorizations.

Inventory Management:
- Assist in inventorying and preparing orders for supplies as needed.

Patient Communication:
- Complete CD burning requests for patients and physicians.
- Clearly communicate any financial responsibilities to patients or their representatives.
- Address patient experience and customer service concerns with composure.

Required Skills and Qualifications:
- Knowledge of company policies and adherence to HIPAA and safety regulations.
- Proficiency in basic computer skills.
- Strong organizational and prioritization skills.
- Excellent written and verbal communication abilities.
- Capability to work independently and collaboratively in a fast-paced environment.
- Flexibility in scheduling and adaptability to change.
- Attention to detail and accuracy in task execution.
- Commitment to providing high-quality customer service with integrity and compassion.
- Ability to manage service recovery issues effectively.

Education and Experience:
- High School Diploma or equivalent is required.
- At least one year of experience in an office setting within the healthcare industry is preferred.

Physical Requirements:
- Proficient use of office equipment such as computers, fax machines, telephones, and copiers.
- Ability to engage in computer-related activities for extended periods.
- Must possess the ability to see, hear, speak, write, and perform data entry tasks.

US Radiology Specialists is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on age, race, religion, color, disability, sex, sexual orientation, or national origin.

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