Field Service Manager

1 day ago


Phoenix, Arizona, United States Skytron LLC Full time
Job Description

Overview

Skytron LLC is seeking a highly skilled and experienced Field Service Manager to lead our service operations in the West region. As a key member of our team, you will be responsible for managing field service activities, ensuring excellent customer satisfaction, and driving business growth.

Key Responsibilities

  • Service Operations Management
    • Manage field service activities, including scheduling, dispatching, quoting, service requests, and warranty claim review and approval
    • Review and approve time cards and time off requests for field service technicians, ensuring appropriate staffing to cover field service needs
  • Performance Metrics and Reporting
    • Measure and report resource utilization and profitability of service activities
  • Customer Support and Development
    • Provide support to Authorized Representative field service activities, including performance audits, training, technical support, and end-user support
    • Review quoted service work and contracts, ensuring accuracy
  • Business Development and Growth
    • Explore and develop opportunities for revenue generation and continued development of service capabilities within Skytron and across the Authorized Representative network
  • Leadership and Team Development
    • Lead others in effective methods for best-in-class service, including the development of work instructions and procedures that lead to exceeding customer satisfaction
    • Create development plans to promote broad technical abilities across the team
  • Quality and Safety
    • Ensure that all service work and documentation meet quality and regulatory requirements, in accordance with the Skytron Quality Management System
    • Provide a safe working environment for direct reports, ensuring service team members are thoroughly trained to execute assignments in accordance with safety regulations
  • Communication and Collaboration
    • Communicate effectively with various levels of employees and customers, both verbally and in writing

Requirements

  • Education and Experience
    • Associate degree and/or a minimum of 5 years of relevant experience
  • Technical Skills
    • Hands-on experience installing, servicing, and providing routine maintenance on surgical tables, lights, booms, washer disinfectors, OR integration, sterilizers, warming cabinets, and patient lifts
    • Ability to read and interpret schematics and site drawings, without assistance
    • Understanding and application of hydraulic, mechanical, and electrical theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment
  • Personal Qualities
    • Willingness to travel up to 50% of the time
    • Ability to capably handle required administrative functions
    • Coach and instruct others on specific work activities
    • Monitor short-term and long-term results and desired impacts
    • Meet productivity standards, deadlines, and project schedules


  • Phoenix, Arizona, United States Field Calibrations, Inc. Full time

    Benefits:Competitive salaryHealth insuranceOpportunities for career advancementPaid time offTraining and development programsCompany Overview:Field Calibrations, Inc. is a prominent provider of calibration services for testing, precision measurement, and diagnostic equipment. We are recognized for our dedication to accuracy, reliability, and innovation...


  • Phoenix, Arizona, United States Field Calibrations, Inc. Full time

    Benefits:Competitive salaryHealth insuranceOpportunity for advancementPaid time offTraining & developmentCompany Overview:Field Calibrations, Inc. stands at the forefront of test and precision measurement services, recognized for our unwavering dedication to accuracy, reliability, and innovation. We cater to a diverse array of industries, assisting...


  • Phoenix, Arizona, United States Field Calibrations, Inc. Full time

    Benefits:Competitive salaryHealth insuranceOpportunities for career advancementPaid time offTraining and development programsCompany Overview:Field Calibrations, Inc. is a prominent provider of calibration services, specializing in precision measurement and diagnostic equipment. Our commitment to accuracy, reliability, and innovation has established us as a...


  • Phoenix, Arizona, United States CSC Serviceworks Full time

    Job Summary:CSC ServiceWorks is seeking a highly skilled and experienced Field Service Manager to join our team. As a Field Service Manager, you will be responsible for managing the daily work activities of a team, including Field Service Technicians and Collectors, in the troubleshooting, repair, collection, and maintenance of Company-owned, rented, and/or...

  • Field Service Manager

    4 weeks ago


    Phoenix, Arizona, United States Crown Equipment Corporation Full time

    Company Description:Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of...


  • Phoenix, Arizona, United States CSC ServiceWorks Full time

    The CSC ServiceWorks StoryWe are the premier provider of commercial laundry solutions, consumer service technologies, and air-vending and electric vehicle solutions across the United States and Canada. Our exceptional team of 2,500 dedicated professionals enjoys a stable yet dynamic work environment, time to focus on what matters, recognition and rewards for...


  • Phoenix, Arizona, United States Schneider Electric Full time

    Job SummaryWe are seeking a highly skilled and experienced Field Service Operations Manager to join our team at Schneider Electric. As a key member of our service delivery team, you will be responsible for overseeing the field service operations and ensuring that our customers receive exceptional service.Key ResponsibilitiesField Service Operations...


  • Phoenix, Arizona, United States Crown Full time

    Job Summary:Crown is seeking a highly skilled Field Service Operations Manager to lead our team of Field Service Technicians. As a key member of our operations team, you will be responsible for directing, managing, training, motivating, and monitoring the performance of our Field Service Technicians.Key Responsibilities:Direct and manage the activities of...


  • Phoenix, Arizona, United States Skytron Full time

    About the RoleWe are seeking a highly skilled and experienced Field Service Manager to join our team at Skytron. As a Field Service Manager, you will play a critical role in ensuring the delivery of exceptional service to our customers.Key ResponsibilitiesService Operations: Manage field service activities, including scheduling, dispatching, quoting, service...


  • Phoenix, Arizona, United States Coates Field Service Inc Full time

    Coates Field Service, Inc. Land Acquisition Specialist sought to assist in client initiatives. Candidates must possess an active Arizona Real Estate License and have a background in securing linear land rights for private property owners. Flexibility to adhere to strict timelines is essential. This position offers a hybrid work arrangement. Key...


  • Phoenix, Arizona, United States Principal Service Solutions Full time

    Job DescriptionCompany OverviewPrincipal Service Solutions is a leading technical workforce provider that specializes in safeguarding the quality of operations at high-tech companies. We are committed to creating innovative solutions that drive efficiency and unleash the power of the high-tech workforce around the world.Job SummaryWe are seeking a...


  • Phoenix, Arizona, United States Principal Service Solutions Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Field Service Engineer to join our team at Principal Service Solutions. As a Field Service Engineer, you will be responsible for performing on-site service and repair of semiconductor processing equipment, troubleshooting equipment problems, and maintaining records and reports as required.Key...


  • Phoenix, Arizona, United States Principal Service Solutions Full time

    Job DescriptionCompany OverviewPrincipal Service Solutions is a leading technical workforce provider that specializes in safeguarding the quality of operations at high-tech companies. We are committed to creating innovative solutions that drive efficiency and unleash the power of the high-tech workforce around the world.Job SummaryWe are seeking a...


  • Phoenix, Arizona, United States Prosum Full time

    Overview: Prosum is seeking experienced professionals for the role of Field Services Engineer. This position involves significant onsite responsibilities and requires a strong background in the semiconductor industry.Key Responsibilities:Independently conduct field service engineering tasks for Prosum clients.Troubleshoot complex equipment and technical...


  • Phoenix, Arizona, United States Prosum Full time

    This is a full-time/direct-hire Field Services Engineer position with a growing international semiconductor equipment provider. This role will be 80% onsite and the rest remote. There are multiple openings!!Job Overview:This position is responsible for providing field service engineering activities to Company customers independentlyThis position...


  • Phoenix, Arizona, United States Prosum Full time

    Prosum is seeking a highly skilled Field Services Engineer to join our team in Chandler, AZ. This role will be 90% onsite and the rest remote, with considerable travel domestically (roughly 70-80%) for the first 6-9 months for training purposes before transitioning to fully support Chandler, AZ.Job Summary:This position is responsible for providing technical...


  • Phoenix, Arizona, United States Prosum Full time

    Overview: Prosum is seeking skilled Field Services Engineers to join our dynamic team. This role involves significant onsite engagement with clients, ensuring optimal performance of semiconductor equipment.Key Responsibilities:Independently execute field service engineering tasks for our clientele.Troubleshoot complex equipment issues and provide effective...


  • Phoenix, Arizona, United States Arizona Public Service Company Full time

    Job SummaryThe Arizona Public Service Company is seeking a highly skilled and experienced Construction Management Services Leader to lead a team of construction managers in providing field-based contract and construction management services for Generation capital projects. The ideal candidate will have a strong background in construction management,...


  • Phoenix, Arizona, United States Vertiv Full time

    At Vertiv, we specialize in the design, manufacturing, and servicing of essential infrastructure technologies for critical applications across data centers, communication networks, and various commercial and industrial settings. We proudly serve as the trusted service provider for over 70% of Fortune 500 companies, including leading data centers and...


  • Phoenix, Arizona, United States Prosum Full time

    Overview: Prosum is seeking dedicated professionals for the role of Field Services Engineer. This position involves significant travel and hands-on support in the semiconductor sector.Key Responsibilities:Independently conduct field service engineering tasks for Prosum clients.Troubleshoot complex equipment and resolve technical issues.Respond to service...