Field Service Manager
1 day ago
Overview
Skytron LLC is seeking a highly skilled and experienced Field Service Manager to lead our service operations in the West region. As a key member of our team, you will be responsible for managing field service activities, ensuring excellent customer satisfaction, and driving business growth.
Key Responsibilities
- Service Operations Management
- Manage field service activities, including scheduling, dispatching, quoting, service requests, and warranty claim review and approval
- Review and approve time cards and time off requests for field service technicians, ensuring appropriate staffing to cover field service needs
- Performance Metrics and Reporting
- Measure and report resource utilization and profitability of service activities
- Customer Support and Development
- Provide support to Authorized Representative field service activities, including performance audits, training, technical support, and end-user support
- Review quoted service work and contracts, ensuring accuracy
- Business Development and Growth
- Explore and develop opportunities for revenue generation and continued development of service capabilities within Skytron and across the Authorized Representative network
- Leadership and Team Development
- Lead others in effective methods for best-in-class service, including the development of work instructions and procedures that lead to exceeding customer satisfaction
- Create development plans to promote broad technical abilities across the team
- Quality and Safety
- Ensure that all service work and documentation meet quality and regulatory requirements, in accordance with the Skytron Quality Management System
- Provide a safe working environment for direct reports, ensuring service team members are thoroughly trained to execute assignments in accordance with safety regulations
- Communication and Collaboration
- Communicate effectively with various levels of employees and customers, both verbally and in writing
Requirements
- Education and Experience
- Associate degree and/or a minimum of 5 years of relevant experience
- Technical Skills
- Hands-on experience installing, servicing, and providing routine maintenance on surgical tables, lights, booms, washer disinfectors, OR integration, sterilizers, warming cabinets, and patient lifts
- Ability to read and interpret schematics and site drawings, without assistance
- Understanding and application of hydraulic, mechanical, and electrical theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment
- Personal Qualities
- Willingness to travel up to 50% of the time
- Ability to capably handle required administrative functions
- Coach and instruct others on specific work activities
- Monitor short-term and long-term results and desired impacts
- Meet productivity standards, deadlines, and project schedules
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