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Field Services Manager

2 months ago

Phoenix, Arizona, United States CSC ServiceWorks Full time

The CSC ServiceWorks Story

We are the premier provider of commercial laundry solutions, consumer service technologies, and air-vending and electric vehicle solutions across the United States and Canada. Our exceptional team of 2,500 dedicated professionals enjoys a stable yet dynamic work environment, time to focus on what matters, recognition and rewards for hard work and accountability, and support for building a fulfilling career.

Overview

Field Services Manager Monday - Friday

As a Field Services Manager at CSC, you will oversee the daily operations of a team, including Field Service Technicians and Collectors, focusing on troubleshooting, repair, collection, and maintenance of company-owned, rented, and/or leased equipment. You will provide customer support and address inquiries and requests as necessary.

Key Job Responsibilities:

Service and Collections

  • Monitor daily and weekly collection routes to ensure sufficient coverage.
  • Manage service routes to handle case loads, meet service level agreements (SLAs), and retain high-value clients.
  • Analyze and generate reports to track performance metrics.
  • Ensure team members complete safety training and adhere to safety standards, regulations, and policies.
  • Conduct field collections work as needed.

Customer Support:

  • Enhance and maintain client relationships through various communication channels including in-person visits, email, and phone.
  • Represent the CSC brand by regularly engaging with property managers to understand and address their needs.
  • Provide customer service support, addressing inquiries, complaints, and requests as necessary.
  • Monitor underperforming locations to assist in revenue improvement efforts.

Inventory Management

  • Manage and secure company assets, including parts, inventory, vehicles, and equipment at various locations.
  • Oversee fleet maintenance to ensure a reliable supply of vehicles for service.
  • Monitor locations with high service call volumes and work to enhance performance.
  • Submit all billable service work and warranty claims for parts promptly.
  • Prepare customer billing for parts as applicable.
  • Reconcile invoices for parts.

Systems:

  • Utilize and understand systems, tools, and applications to manage work efficiently.
  • Be comfortable learning new technologies to enhance efficiency and accountability.

Key Management Responsibilities:

  • Recruit, hire, and onboard new team members while managing team dynamics.
  • Delegate tasks and schedule work to meet deadlines.
  • Achieve annual financial goals and monitor departmental budgets.
  • Support employee development and provide necessary training.
  • Establish goals for the team and individual employees.
  • Manage employee performance to meet daily, weekly, and monthly SLAs.
  • Have the authority to recommend terminations when necessary.
  • Implement, communicate, and uphold company policies and procedures within the team.
  • Train associates and onboard new hires.
  • Perform other assigned duties as needed.

Benefits & Perks

  • Work-Life Balance
  • 75% Employer Contribution to Medical, Dental, and Vision Insurance
  • Health Savings Account with Employer Contribution
  • Year-round Work & Paid Training
  • Company Paid Life, Short-term, and Long-term Disability Insurance
  • 401k with Generous Company Match
  • Paid Time Off (PTO) & Holiday Pay
  • Flexible Spending & Health Savings Account
  • Employee Discounts: Travel, Theme Parks, Home & Auto Insurance, and more
  • Education Reimbursement Program
  • Paid Employee Referral Program

What We Are Looking For

  • Ability to pass pre-employment screening.
  • Valid Driver's License.
  • High School Diploma or equivalent; or 5-7 years of related experience and/or training; or a combination of education and experience.
  • Associate's Degree preferred.
  • General knowledge of heating and cooling equipment, water heaters, pumps, boilers, and building maintenance including electrical and plumbing systems.

Required Knowledge, Skills, and Abilities:

  • Ability to communicate effectively with clients, de-escalate issues, and find solutions.
  • Ability to read, analyze, interpret, and understand general business periodicals, professional journals, technical procedures, financial reports, legal documents, or governmental regulations.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to effectively present information to management and groups of employees.
  • Ability to work with various mathematical concepts.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to interpret a variety of instructions.
  • Strong Microsoft Office skills.

CSC ServiceWorks is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran, or other protected status.

Minimum Salary

USD $65,000.00/Yr.

Maximum Salary

USD $75,000.00/Yr.