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Field Service Specialist

2 months ago

Phoenix, Arizona, United States Prosum Full time

This is a full-time/direct-hire Field Services Engineer position with a growing international semiconductor equipment provider. This role will be 80% onsite and the rest remote. There are multiple openings


Job Overview:

  • This position is responsible for providing field service engineering activities to Company customers independently
  • This position troubleshoots more complicated products and problems
  • Receives service calls from customers
  • Determines customer need or problem and responds accordingly
  • May provide over-the-phone consultation and advice to customer, may need to respond to emergency customer situation or may schedule and repair Company's products at customer site
  • Performs preventative maintenance on Company products
  • Establishes and manages a local maintenance service
  • Provides liaison between customer and applications programmer for customer requests involving change in applications
  • Researches market needs and customer applications of Company products
  • Submits application report to management in a timely manner
  • Supports sales activities and establishes and maintains good relationship with customers
  • Participates in sales meetings as required
  • Provides training to other Company field service engineers as needed
  • Submits various reports, such as service reports, weekly report, and expense report to management in a timely manner


Requirements:

  • Bachelors degree in Mechanical or Electrical Engineering or equivalent field
  • At least 2 years in an Engineering role or as a Field Service Engineer within the semiconductor industry
  • Desire to be customer facing
  • Occasional travel domestically to other client cities as needed