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Field Service Operations Manager

2 months ago

Phoenix, Arizona, United States Schneider Electric Full time
Job Summary

We are seeking a highly skilled and experienced Field Service Operations Manager to join our team at Schneider Electric. As a key member of our service delivery team, you will be responsible for overseeing the field service operations and ensuring that our customers receive exceptional service.

Key Responsibilities
  • Field Service Operations Management: Oversee the day-to-day operations of our field service team, ensuring that all service requests are fulfilled in a timely and efficient manner.
  • Customer Relationship Management: Develop and maintain strong relationships with our customers, ensuring that their needs are met and exceeded.
  • Team Leadership: Lead and manage a team of field service representatives, providing guidance and support to ensure that they have the necessary tools and resources to perform their jobs effectively.
  • Process Improvement: Identify areas for process improvement and implement changes to increase efficiency and effectiveness.
  • Performance Metrics: Develop and track key performance metrics to measure the success of our field service operations.
Requirements
  • Education: Bachelor's degree in Business Administration, Engineering, or a related field.
  • Experience: Minimum 5 years of experience in field service operations, with a minimum of 2 years in a team lead or management role.
  • Skills: Strong leadership and management skills, excellent communication and interpersonal skills, ability to prioritize and manage multiple projects simultaneously.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.