Lead Service Engineer

1 week ago

Atlanta, Georgia, United States ABB Full time
Senior Service Engineer

Elevate your career with ABB, a global leader dedicated to transforming society and industry for a more productive and sustainable future. At ABB, we prioritize diversity and inclusion across all dimensions, including gender, LGBTQ+, abilities, ethnicity, and generations. Together, we are on a journey that celebrates individual differences.

Reporting Structure

This position reports to the Field Service Manager.

Key Responsibilities
  • Arrange travel logistics promptly upon receiving assignments.
  • Wear appropriate personal protective equipment on-site at all times.
  • Adhere to all ABB and client EHS (Environmental, Health and Safety) policies and protocols.
  • Immediately report any EHS violations to the ABB representative at the project site.
  • Complete all mandatory training before commencing any work.
  • Maintain a safe and compliant work environment.
  • Ensure all SOW milestones and deliverables are met according to specified timelines and contractual obligations.
  • Address any issues with Supplier's personnel performing services under this SOW promptly to maintain service quality.
  • Continuously evaluate processes for productivity enhancements and cost reductions.
  • Ensure no employee is dispatched to or completes work related to any U.S. Government job site or end user.
  • Install, maintain, repair, and commission equipment utilized in power delivery, support outages, control systems, and power quality systems.
  • Document assigned tasks and complete reports upon job assignment completion.
  • Develop collaborative relationships with team members and follow guidance from Field Engineers, Lead Field Engineers, and Senior Management.
  • Foster strong client relationships that generate a robust referral business.
  • Utilize job-related software effectively.
  • Act as the primary on-site representative for ABB with the end customer/user and other ABB field personnel.
  • Occasionally assume additional team leader responsibilities to coordinate internal field service activities.
  • Serve as the Project Manager for all assigned ABB product lines, assisting customers with technical understanding of operation, maintenance, and troubleshooting of various ABB products.
  • Evaluate the effectiveness of maintenance actions to identify training needs.
  • Assist customers in enhancing reliability and reducing ownership costs.
  • Provide a single point of contact for the customer, customer team, and all other ABB stakeholders.
  • Support the factory with data collection and timely reporting to facilitate fleet performance analysis, including marketing intelligence and service sales opportunities.
  • Assist customers with spare parts ordering, issue resolution, and provisioning.
  • Perform additional duties as assigned to meet business needs related to EHS, Quality, Integrity, etc.
  • Execute duties in Power Delivery, Drive Systems, Control Systems, and more.
Qualifications
  • Bachelor's Degree with 5 years of relevant experience preferred, or 9 years of equivalent experience.
  • Proven expertise in repair troubleshooting, shop operations, and testing of assigned programs/hardware.
  • Experience in project management or supervisory roles.
  • Familiarity with various electrical controls and systems, including Mid-Voltage and Low-Voltage Switchgear, Power Panels, Motor Control Centers (MCC), Generators, Transformers, Electromechanical Repairs, Relay Testing, PLCs, DCS, Wiring Diagrams, and Test Equipment.
  • Knowledgeable in all aspects of the National Electrical Code (NEC), Safety Codes, and QA (Local & National).
  • Specialized training in Industrial Drives & HMI, Mark V & Mark VI, GE Mark VIE Controls.
  • Electrical licensing preferred (Journeyman license, Master's License, or Qualifier for state).
  • Willingness to obtain necessary licenses as required.
  • Demonstrated ability to lead and influence both customers and peers.
  • Able to collaborate with all levels of maintenance, engineering, and management.
  • Capable of delivering formal presentations to diverse audiences.
  • Strong oral and written communication skills.
  • Excellent interpersonal and leadership abilities.
  • Proven analytical skills and a commitment to quality improvement.
  • Willingness to travel approximately 50% of the time.
  • Candidates must possess work authorization that allows them to work for ABB in the US.
About ABB

ABB's Distribution Solutions Division provides utility, industrial, and commercial clients with safe, smart, and sustainable technologies for electricity distribution. Our extensive portfolio includes distribution automation products, switching, limiting, measuring and sensing devices, switchgear, modular substation packages, and related services. We look forward to receiving your application. ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer, promoting diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your EEO rights as an applicant, please visit the appropriate websites.

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