Hotel Operations Manager

23 hours ago


Los Angeles, California, United States Four Seasons Hotels Ltd. Full time

About Four Seasons Hotels Ltd.

We are a luxury hospitality company that delivers exceptional guest experiences. Our team of dedicated professionals is passionate about creating unforgettable moments for our guests. As an Executive Office Manager, you will play a vital role in shaping the guest experience by providing exceptional knowledge and service in support of our world-renowned hotels.

**Job Summary**

The Executive Office Manager will report to the General Manager/Regional Vice President and be responsible for supporting the Planning Committee. This includes cultivating strong professional relationships within the hotel while maintaining discretion and high confidentiality of the office. The successful candidate will handle Elite Phone Line and Email, point of contact for Elite guests, and provide daily VIP/Elite Guest amenity card list to GM/HM.

**Responsibilities**

* Calendar coordination, email management, and travel planning for the Planning Committee and General Manager/Regional Vice President* Providing administrative support to the GM/Executive Office and handle meeting scheduling, coordination, documentation, and follow-up* Preparing and processing purchase orders, expense reports, and facilitating GM approvals on behalf of other departments* Facilitating guest reservations made via the Executive Office for the hotel and other properties around the world* Liaison with VIP guests of Four Seasons, overseeing room allocations, amenities, welcome cards, and correspondence* Coordinating executive-level communication with guests, owners, and internal stakeholders relating to feedback and guest experience surveys* Assist Hotel Operation as needed (Rooms, Food and Beverage, Sales Division)* Assist in phone coverage with Planning Committee, Sales & Catering phone lines* Maintain a clean, neat, and organized work area and file storage system* Perform a daily follow-up on Medallia/Guest Comments and correspond to appropriate Department and Division Heads

**Requirements**

* Minimum 3+ years' experience in an Executive Assistant or administrative role* Hospitality experience is an advantage but not essential* Ability to multitask, prioritize, and handle conflicting demands* Exceptional organization of personal work as well as others' schedules and needs* Highly flexible with ability to adapt to a dynamic luxury service-oriented place of business* Strong attention-to-detail with a focus on delivering quality while meeting deadlines* Solid knowledge of all Microsoft applications with emphasis on word processing, Excel, and Outlook email. Knowledge of OPERA, HotSoS, Open Table reservation systems helpful* **Salary:** $80,000 - $85,000 per annum

About the Location

Beverly Hills is a popular destination for celebrities, royalty, and international elite. Our hotel is located at the intersection of Wilshire Boulevard and Rodeo Drive, offering designer shopping, fine dining, and postcard-worthy views.



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